Does Aston Batam Hotel & Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Aston Batam Hotel & Residence?

As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Aston Batam Hotel & Residence on Nov 2, 2025 start from ₩78,796, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aston Batam Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aston Batam Hotel & Residence?

Self parking and valet parking are free at this property.

What time is check-in at Aston Batam Hotel & Residence?

Check-in begins at 2 PM. After-hours check-in is not available.

Does Aston Batam Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–11 PM on request. A fee of IDR 160000 per vehicle applies.

Where is Aston Batam Hotel & Residence located?

Situated in Batam, this hotel is within 2 mi (3 km) of Nagoya Hill Mall, BCS Mall, and Grand Batam Mall. Maha Vihara Duta Maitreya Buddhist Temple and Maha Vihara Duta Maitreya Temple are also within 3 mi (5 km).

Aston Batam Hotel & Residence Reviews, Deals & Photos 2025

8/10 Good

Yew Beng

Oct 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff as a whole is extremely friendly, helpful and professional, everyone included. The buffet breakfast is very substantial and delicious. Location of hotel is excellent. Every where you want to go is just a short Grab ride away. The Grab rides are safe and affordable.

Stayed 2 nights in Sep 2025

8/10 Good

Kelvin

Dec 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Front desk staff very helpful.

Stayed 1 night in Nov 2024

10/10 Excellent

Muhd

Aug 6, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best place to stay. Will be come in again

Stayed 2 nights in Aug 2023

10/10 Excellent

Su Hia

Dec 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This has been my go to hotel in Batam. Service is great as the staff are always ready to help you with your luggages and shopping bags when you arrive at the hotel. Room condition has gotten quite aged over the years, a make over and renovation will be great.

Stayed 3 nights in Dec 2024

8/10 Good

Sin Yee

Oct 23, 2024

Liked: Cleanliness, staff & service

Overall is good.

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Jan 11, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good holiday @ Aston

Housekeeping responsive. Download Whatsapp to maintain speedy communications

Stayed 2 nights in Jan 2023

4/10 Poor

Ying Xun

Nov 29, 2024

Disliked: Property conditions & facilities

Check in time is 2:00pm but I can only check in at 4:30pm due to the room was not prepared yet,I wait at the lobby for one hour,hope improve

Stayed 2 nights in Nov 2024

10/10 Excellent

XING LONG

Aug 9, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Like the gym facilities. Dislike the wifi unstability in room.

Stayed 2 nights in Aug 2022

6/10 Okay

Tang Lye Cheng

Feb 26, 2023

Liked: Staff & service

Disliked: Amenities

Location is good. But room was badly maintained. Laminates on side table was flipping out. Bathroom floor was dirty and had algae.

Stayed 1 night in Feb 2023

6/10 Okay

Rina

Oct 30, 2024

Liked: Staff & service

Run-Down apartment but still comfortable

The stay was okay, acceptable. Book a junior one bedroom apartment. The apartment was run down, dull and not that clean. What i suggest to the hotel, is that do a repaint to the wall. Change the sofa, as its all so old, prepare a garbage bag for customer to use.put more deco to the apartment so that it wont be dull anymore

Stayed 2 nights in Oct 2024

8/10 Good

Lian Hin

Aug 27, 2023

Liked: Staff & service, property conditions & facilities

Am not impress with the old and a little filthy bath towel,bathroom and bedroom are good size, relatively clean(could be better) ,staff are attentive. The manager response was swift and highlighted that is time the hotel replace all old bath towel cause it reflects on the hotel strive for cleanliness.

Stayed 1 night in Aug 2023

10/10 Excellent

Garson

Jan 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Aston Batam has an amazing array of staff who attended promptly to all our requests. We stayed in a 3-bedroom residence apartment. The room was clean, tidy, and comfortable. There was an air conditioner in each room, and they provided a large 20L water cooler. The swimming pool was large enough to swim laps, which we did every morning. Breakfast was delicious with plenty of variety to satisfy even the pickiest eaters. All Grab drivers were familiar with the hotel's location. We had a fantastic time in Batam, and Aston contributed to our enjoyable stay. There were two minor issues with our apartment; the room and bathroom door locks did not lock seamlessly and the certain had a tear. As stated, these were minor.

Stayed 5 nights in Dec 2024

8/10 Good

Verified traveler

May 25, 2023

Liked: Cleanliness, staff & service

Aston, as usual....

I booked studio plus located at apartment tower n our room at 5th floor. Stated 42sqm (online) but it seems smaller than that. Felt quite disappointed.... but (luckily) have balcony with city view...Anyway, bfast buffet was good; many choices n really satisfied with it. Checkin n check out were also easy... (but) the only matter (im not happy) was the male staff when checkin was not friendly. Really wasn't...

Stayed 4 nights in May 2023

8/10 Good

Zaidani

Jul 19, 2025

Liked: Staff & service

Apartment is run down. Should consider doing some renovation. Staff are very friendly.

Stayed 2 nights in Jul 2025

6/10 Okay

Khoo

Jun 30, 2025

Liked: Staff & service

Great Service

Great service but 3 bedrooms apartment has no sound proofing from traffic and daily prayers. Furnitures are old.

Stayed 3 nights in Jun 2025

10/10 Excellent

Shahul

Jun 12, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Was a nice and comfortable experience at Aston

Stayed 2 nights in Jun 2025

4/10 Poor

Stephen James

Jun 5, 2025

Disliked: Property conditions & facilities, room comfort

the electricity at the breaker panel

Stayed 4 nights in May 2025

6/10 Okay

Sai Tim

May 12, 2025

Liked: Amenities

Disliked: Property conditions & facilities

This property where I stay: Shower head crashes. Swich for turning ON/OFF light outside toilet which cover come out. There's no face towels. Not a good location. There's no dinning shops nearby. Customer's Service is not good enough. Hotel's restaurant always full-housed for breakfast due to There's no other shops or restaurants to eat.

Stayed 2 nights in May 2025

8/10 Good

Joseph

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was fine, but they didnt have towrls by the pool. We were told to use our bath towels. Not ideal. Therexwas also no hand towels on our toom only large bath towels.

Stayed 2 nights in Feb 2025

8/10 Good

April

Feb 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall everything was good n up to my expectations however I was disappointed that there were no hand towels and floor mat and non- slip bath mat. The toilet paper was also lacking-only half a roll in each toilet which was not sufficient for 4 people

Stayed 2 nights in Feb 2025

6/10 Okay

adibah

Aug 24, 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Room is alright. There is an international electrical outlet for your plugs. No usb outlet. Buffet's good. I love the herbal bar. Gym's good, big, though rowing machine spoilt. I came for their tub. Though they fixed it the hot water came out like piss at first. Made me not wanna use the tub anymore.

Stayed 1 night in Aug 2024

6/10 Okay

Kristine

Aug 19, 2024

Junior suite is not good

We stayed in this hotel a few times but this is the first time for junior suite which happened to be in the apartment side. The cleanliness and maintenance of room is not up to standard. The plates and cutleries are dirty and no dishwashing liquid provided. The fridge doesn't get cold. There is no hand towel and bathrobes. I had to call 2x to get it. The design of the bathroom is bad. There is no division between the lavatory and the shower. I'm always worried the water will get to the hairdryer. The drain is very slow when you shower so there's water everywhere. The wifi password indicated in the room card they provide you during check-in is not correct. Staff in the reception area are friendly, no issues there. The check-in/out is fast.

Stayed 2 nights in Aug 2024

6/10 Okay

Nur Mohammed

Aug 10, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

System down? Hmm...

Greeted with a smile from the frontliners. From security to reception very welcoming. Well done. During checking in process, i was told that their system was having some issues and im told to wait. 45 minutes later my wife check with the reception staff and finally we are able to check in and straight to our room. Cleanliness was good. Im impressed with the wifi connection. Breakfast was not bad but was not good either. Was at the dining hall around 6.10am but some of the live food station was not in operation. Food choices is okay but there are still many room for improvement. This is my first time here and i hope it can be better next time . Overall its a pleasant stay. I hope i can see some improvements if i return for another stay. Keep it up.

Stayed 2 nights in Aug 2024

2/10 Terrible

Wesley

Jul 25, 2024

Liked: Cleanliness, amenities

Disliked: Staff & service, property conditions & facilities

Management must seriously look at the front office behaviour, my bed sheets were dirty and I request for a change of bed sheets the next day, it was through my shock that the front office staff said that I had to pay RP50,000? why would you charge clients for washing of the bed sheets when it is not the clients issue? I stayed many times and cannot believe that this is how aston treats their long term customers, becareful of front office staff trying to scam hotel guest

Stayed 2 nights in Jul 2024

2/10 Terrible

Kurniawati

May 26, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

**Length of Stay: 1 night (25-26 May 2024)** Rating: ★★☆☆☆ (2/5) I recently stayed at Aston Pelita Batam for one night, from 25th to 26th May 2024. Unfortunately, my experience was far from satisfactory, especially due to an unsettling incident and the unhelpful attitude of the night front desk staff. On the night of 25th May, we experienced a bizarre episode in our room, number 804. Around 11 PM, the kettle in our room inexplicably boiled by itself three times. This eerie occurrence made us feel extremely uneasy, prompting us to leave the room immediately. Seeking assistance, we approached the night front desk staff, hoping for a swift resolution to our predicament. Despite my crying for help and requesting to change rooms, the staff insisted that all rooms were fully booked and offered no solution or remedy. Due to the lack of support, we ended up bunking with our friends in room 830 for the remainder of the night. To add to the frustration, when I called the front desk in a panic to request extra towels to be sent to our friends' room (since we left abruptly without even taking a shower), the staff hung up on me. This lack of empathy and support was incredibly disappointing. This incident significantly marred our stay. While the hotel may have other redeeming qualities, the unsettling experience in room 804 and the unhelpful response from the night staff

Stayed 1 night in May 2024

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