Find hotels near Baylor Scott & White Medical Center - Frisco, Dallas from ₩145,178

"It wasn’t unnecessarily UNCLEAN but we did have a spider in our bathroom and after doing some research, it ended up being a brown recluse! We killed it and took it to the front desk to show them and I think their response was a little disappointing because of the severity of the type of spider was., they said that they would let me manager or someone higher up than the lady behind the desk, and they will get back to us. That was the first night. We checked out two days later and I had heard nothing from anyone. We brought it back up to a different staff member that was there when we checked out, and they replied to the same thing. But was nice enough to give us a very small discount, which is not what we were looking for. I thought they would at least offer to change our room come to find out they did not have the room we had purchased available. So if we would have switched rooms, it would be a downgrade. Which honestly the Lives of my husband, solving my children are worth a downgrade to know, and be comfortable that there was no brown recluse spiders in our room. They didn’t seem to know the severity of what we had found, and I explained it to the lady behind the desk and she was shocked. As we do appreciate the small discount we just wanted to be shown that someone cared about our children and how deadly those spiders are. Other than being on guard every time we unfolded a towel or sat anywhere honestly, the property was amazing and perfect for our trip!"

"Great hotel, friendly staff and very clean. I enjoyed their gym ;)"

"Very friendly staff. Clean rooms. Would Definitely return. "

"Great"

"No house keepers "

"Great service and breakfast. It was very clean. "

"Clean and beautiful "

"Was not happy to be assigned a disabled room on check in and when queried we were told “because you booked on Hotels.com”! Outdoor pool is not as pictured. It’s in the car park. Freezing cold (unheated) and a bit dirty. Male staff just could not be bothered with working. No bar. Usual crap Hilton breakfast. Would not recommend!"

"The staff were incredibly friendly and accommodating, making our first experience in Texas a great one. We felt very comfortable staying at the Hyatt House, and the breakfast was excellent. The omelette station, in particular, really stood out and impressed us."