โThe welcome couldnโt have been warmer. The roomโs decor was innovative and fun, comfy bed, a little fridge, great fan to keep us cool. So many restaurants in the area it was hard to choose. โ
โThe facilities are average, and staying in downtown Seattle for a few days is fine, but there is a problem.
A hidden fee (amenity fee) is charged daily. For a two-night stay, I was charged $57.74 with Tax. This fee is applied every day. While the hotel justifies this charge, citing services like internet access, Netflix streaming, and a welcome drink, I believe these should already be included in the standard hotel rate. These services are not exceptional enough to warrant an additional...
"pros:
- If coming from the airport, taking the link train and getting off at Symphony station is very close to the hotel.
- Located in downtown, so itโs convenient for both going to the convention center and sightseeing.
- Relatively affordable price.
cons:
- The slope on Seneca Street is quite steep. It was really tough pulling a suitcase from Symphony hall station to the hotel.
- If booking through a third party (e.g., Hotels.com), they hold a $200 INCIDENTAL charge. This is a policy, but there was no prior notice about this. -> Fortunately, it was refunded immediately after checkout.
- The Wi-Fi speed in the room was surprisingly slow. It was noticeably slower compared to other places like cafes or the convention center.
- The staff was unfriendly, especially the woman at the front desk in the afternoon. I asked if I could change rooms because the Wi-Fi speed was too slow for my work, and her response was, "Moving to a higher floor wonโt make the Wi-Fi faster." When did I ask to move to a higher floor? I donโt understand her attitude. To add, they didnโt change my room.
- In terms of room assignments, I noticed that the hotel tends to assign people of color to lower floors when using the elevator.
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