벨몬트 예비

직원친절했어요

The location was good close to tram and tram. Bit annoying to have to pick up keys from different location and then drag bags to property. Requested two sets of keys as 2 couples stayed by only one supplied. Handy to have car park in the complex but not very good instructions to find it. The biggest issue was that the lights and aircon weren’t working. We managed to get them to stay on with some tape over the switch in the power box. Contacted the owner who responded quickly but after having to send multiple photos and videos to prove the issue they arranged to get an electrician later the next day and wanted us to drop the keys off so they could pick the up so we decided that was too inconvenient as we were on holidays and had plans. We were promised compensation for the inconvenience of no power and aircon overnight and the next day (was quite warm and there are no windows to let air in) but have heard nothing after several emails. They have their money and it doesn’t matter.😤