“I called the property directly and they were amenable to moving our stay date back one night (not a busy time) but they said that Expedia only could make that change. Expedia said that they would submit the request to the property and would let us know in 72 hours. Since we were 3 hours within the no-cancel timeframe, 72 hours was a no go and so we didn't stay at the property at all. Less AI and more helpful people at Expedia might have been more functional. My bad for having something come...
“I called the property directly and they were amenable to moving our stay date back one night (not a busy time) but they said that Expedia only could make that change. Expedia said that they would submit the request to the property and would let us know in 72 hours. Since we were 3 hours within the no-cancel timeframe, 72 hours was a no go and so we didn't stay at the property at all. Less AI and more helpful people at Expedia might have been more functional. My bad for having something come...
Jennifer