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Reviews of Hilton Garden Inn Bettendorf/ Quad Cities

3.5 out of 5
Hilton Garden Inn Bettendorf/ Quad Cities
959 Middle Road, Bettendorf, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 304 out of 454 reviews" "
Rating 8 - Good. 117 out of 454 reviews" "
Rating 6 - Okay. 23 out of 454 reviews" "
Rating 4 - Poor. 8 out of 454 reviews" "
Rating 2 - Terrible. 2 out of 454 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Barb

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was full of knats com0lained twice they didnt even care or offer us another room
Stayed 1 night in Mar 2024
Response from GraceK FD supervisor on May 11, 2024
Thank you for taking the time to share feedback about your stay with us. I see that you had an issue in regard to your guest room. I sincerely apologize for the inconvenience you had during your stay. If you could reach out directly to provide me with more details about this issue.

10/10 Excellent

Ryad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2024
Response from GraceK FD supervisor on May 7, 2024
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and clean. Restaurant offered great breakfast and dinner options. The only suggestion I have is better pillows. They are so flat it’s very uncomfortable. Overall great place to stay and will come again!
Stayed 4 nights in Apr 2024
Response from GraceK FD supervisor on May 6, 2024
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.

10/10 Excellent

Julie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off highway. Staff was excellent and very responsive. Pool and hot tub well maintained. Hotel restaurant even made something off menu to help my upset stomach. Only down side to our stay was our bed was rock hard and we like a SOFT mattress. But if that is to your taste we highly recommend the hotel.
Stayed 3 nights in Feb 2024
Response from Grace Front desk supervisor on Mar 4, 2024
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. I apologize for our mattresses not being as soft as you'd prefer. Our mattresses are just a few months old. We look forward to providing you with another great stay next time you are the quad cities.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Comfortable and clean. Good food at the restaurant.
Stayed 1 night in Feb 2024
Response from Grace Front desk supervisor on Mar 4, 2024
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.

10/10 Excellent

Jason, Galesburg st

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good place to stay. I would stay there again.
Stayed 1 night in Feb 2024
Response from Grace Front desk supervisor on Mar 4, 2024
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.

10/10 Excellent

Jason, Galesburg st

Liked: Cleanliness, staff & service
Pool was cold and hot was cold to
Stayed 1 night in Feb 2024
Response from Grace Front desk supervisor on Feb 25, 2024
Thank you for taking the time to share feedback about your stay with us. I sincerely apologize for the inconvenience you had during your stay. I will pass this along to our Maintenace team to make sure everything is working correctly. Please do not hesitate to let our staff know about any issues that arise during your stay, in hopes that we can correct the problem before your departure.

10/10 Excellent

Alex Roy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Feb 2024
Response from Grace FD Supervisor on Feb 20, 2024
Thank you for taking the time to share feedback about your recent stay with us. I am happy to hear you enjoyed the hotel. We look forward to providing you with another great stay next time you are the quad cities.

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Staff was great. Breakfast was delicious
Stayed 2 nights in Feb 2024
Response from Grace Kientopf on Feb 12, 2024
Thank you for your review! We appreciate your feedback and look forward to having you stay with us again

10/10 Excellent

Ruth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a chef on site where you can place a breakfast order and he makes it for you personally. They have staff that bring the food directly to you, bring you water and very nice and friendly staff. Highly recommend!
Stayed 1 night in Feb 2024
Response from Grace Kientopf on Feb 9, 2024
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again

10/10 Excellent

Amie

The people were very very helpful. Five stars for Andy and Grace.
Stayed 1 night in Feb 2024
Response from Grace Kientopf on Feb 6, 2024
Thank you for your review! We appreciate your feedback and look forward to having you stay with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Grace Kientopf on Feb 6, 2024
Thank you for your review! We appreciate your feedback and look forward to having you stay with us again.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled for daughter’s dance, hotel was close to dance theater but was also clean and comforting. Pool was clean and open.
Stayed 2 nights in Jan 2024
Response from Grace Kientopf on Feb 2, 2024
Thank you for your review! We appreciate your feedback and look forward to having you stay with us again in the future.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Jan 2024
Response from Grace Kientopf on Jan 30, 2024
Thank you for your review! We appreciate your feedback we look forward to having you stay with us in the future.

10/10 Excellent

Tim, Island Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property is nice. My room had the scent of a smoker had stayed here previously, which would be my only complaint.
Stayed 1 night in Jan 2024
Response from Grace Kientopf on Jan 24, 2024
Thank you for your review. We are sorry to hear that we didn't meet your expectations. We hope you will give us another chance in the future.

10/10 Excellent

Shane

Traveled with family
Great propert near the interstate
Stayed 1 night in Dec 2023
Response from Grace FD Supervisor on Dec 25, 2023
Thank you for your review! We are glad to hear you enjoyed your recent stay with us. We look forward to having you stay with us in the future.

10/10 Excellent

Gregory, Alexandria

Stayed 1 night in Dec 2023
Response from Grace Kientopf on Jan 24, 2024
Thank you for your response! We appreciate your feedback and look forward to having you stay with us in the future.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Grace FD Supervisor on Dec 11, 2023
Thank you for your review! We are glad to hear you enjoyed your recent stay with us. We look forward to having you stay with us in the future.

10/10 Excellent

Stan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a wonderful stay.
We have stayed here several times when in the area visiting my son. Always friendly, clean and comfortable. Definitely will be staying here again
Stayed 2 nights in Dec 2023
Response from Grace FD Supervisor on Dec 11, 2023
Thank you for your review! We are glad to hear you enjoyed your recent stay with us. We look forward to having you stay with us in the future.

8/10 Good

Denise, Wilmette

Stayed 1 night in Nov 2023
Response from Grace FD Supervisor on Dec 25, 2023
Thank you for your review! We are glad to hear you enjoyed your recent stay with us. We look forward to having you stay with us in the future.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, amenities
Desk clerk was awesome, not a fan of extraprice bottled water in the room.
Stayed 1 night in Nov 2023
Response from Melissa C on Nov 28, 2023
Thank you for sharing your thoughts on your recent stay with us. We are very happy to hear that you enjoyed your stay and look forward to having you back next time you are in the area!

10/10 Excellent

Refik

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Nov 2023
Response from Grace FD Supervisor on Nov 24, 2023
Thank you for your wonderful review! We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Grace FD Supervisor on Nov 24, 2023
Thank you for your wonderful review! We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Grace FD Supervisor on Nov 17, 2023
Thank you for the great review on your recent visit! We appreciate the feedback and look forward to welcoming you back soon!

10/10 Excellent

Coty

Stayed 1 night in Nov 2023
Response from Grace FD Supervisor on Dec 11, 2023
Thank you for your review! We are glad to hear you enjoyed your recent stay with us. We look forward to having you stay with us in the future.

10/10 Excellent

Hope

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family stay
Was a wonderful experience for us. Staff was helpful and the room was quiet and clean. The pool was small but not crowded and my girls enjoyed a swim while I soaked in the hot tub. The breakfast was delicious and worth the small cost. We plan to visit again.
Stayed 1 night in Nov 2023
Response from Grace FD Supervisor on Nov 13, 2023
Thank you for your wonderful review. We appreciate your feedback and look forward to having you stay with us again.

10/10 Excellent

Sherrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greaatbproperry. Conve ient location
Stayed 1 night in Nov 2023
Response from Grace FD Supervisor on Nov 10, 2023
Thank you for the great review on your recent visit! We appreciate the feedback and look forward to welcoming you back soon!

10/10 Excellent

Lucinda

Stayed 1 night in Oct 2023
Response from Grace FD Supervisor on Nov 7, 2023
Thank you for your 10 star review! We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Shyann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 2 nights in Oct 2023
Response from Grace FD Supervisor on Oct 24, 2023
Thank you for your wonderful 5 star review! We appreciate your feedback and look forward to having you stay in the future.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Oct 2023
Response from Grace Kientopf on Oct 9, 2023
Thank you for choosing us for your hotel needs in the area and taking a few minutes to share your experience with us. We are happy to hear you enjoyed your stay and look forward to welcoming you back next time you are in the Quad Cities!

8/10 Good

Barbara

Stayed 1 night in Sep 2023
Response from Grace Kientopf on Oct 2, 2023
Thank you for the great review on your recent visit! We appreciate the feedback and look forward to welcoming you back soon!

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
I understand that we were early to check in. If we were told that the room was not available then we would have been fine. The front desk agent at the time of check in acted like we were wasting her day. We were on the road at midnight so we were a little slap happy.
Stayed 1 night in Sep 2023
Response from Grace Kientopf on Sep 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future

4/10 Poor

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed frame is safety hazard as wood beams stick out past the mattress into the travel path. I have to think people bang their shins on it all the time. I was still feeling the pain when I started a marathon the next morning. Totally unacceptable!
Stayed 1 night in Sep 2023
Response from Grace Kientopf on Sep 26, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Sep 2023
Response from Grace Kientopf on Sep 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Grace Kientopf on Sep 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service
The hot tub was not working. No jets.
Stayed 2 nights in Aug 2023
Response from Grace FD supervisor on Sep 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our guest spa. I will address your feedback directly with our team.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this property every year. We come to town for the Davenport antique motorcycle swap meet. It’s always a great stay. This year we ate dinner one night at the Hilton and it wasn’t great. First time we had an issue. Will consider eating there again in the future and hope it was just a rare night. Might check into the service and cook though.
Stayed 3 nights in Aug 2023
Response from Grace Kientopf FD supervisor on Sep 3, 2023
Thank you for taking your time to share your experience about your stay with us. We appreciate your feedback. We are sorry to hear we didn't meet your expectations. I will pass along to our team on what we can improve on for the future. We hope you give us another chance in the future,

8/10 Good

Mandi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and clean. It’s right off the expressway not too much around it. Pool was very small if you are planning to swim. But it was perfect for a one night stay.
Stayed 1 night in Aug 2023
Response from Grace Kientopf FD supervisor on Aug 14, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Rachel

Stayed 1 night in Aug 2023
Response from Grace K FD supervisor on Sep 3, 2023
Thank you for taking the time to share your experience with us. We appreciate your feedback and look forward to having you stay with us in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Grace Kientopf- Front desk supervisor on Jul 22, 2023
Thank you for your review! We appreciate your feedback and look forward to having you stay with us in the future.

10/10 Excellent

Emilette

Stayed 1 night in Jul 2023
Response from Grace KientopfFD supervisor on Aug 14, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

ERIK

Stayed 2 nights in Jul 2023
Response from Grace Fd supervisor on Aug 14, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Brandon

Stayed 1 night in Jul 2023
Response from Grace Kientopf FD supervisor on Aug 14, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Grace Kientopf- FD Supervisor on Jun 30, 2023
Thank you for your review! We appreciate your feedback and look forward to having you stay with us in the future.

10/10 Excellent

Victoria, Waukee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and great breakfast for a reasonable cost
Stayed 1 night in Jun 2023
Response from Grace Kientopf- FD Supervisor on Jun 22, 2023
Thank you for your review! We appreciate your feedback and look forward to having you stay with us in the future.

10/10 Excellent

Cameron

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Jun 2023
Response from Grace Kientopf- FD Supervisor on Jun 19, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kind and helpful
Stayed 1 night in Jun 2023
Response from Grace Kientopf- FD Supervisor on Jun 19, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities
Little pricey but none the less a decent stay
Stayed 3 nights in Jun 2023
Response from Grace Kientopf- FD supervisor on Jun 16, 2023
Thank you for the great review on your recent visit! We appreciate the feedback and look forward to welcoming you back soon!

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Grace Kientopf- FD supervisor on Jun 5, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to be to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Michael, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Grace Kientopf- FD Supervisor on May 30, 2023
Thank you for your review. We appreciate your feedback and look forward to having you stay with us in the future.