Bettws Vacation Rentals

"A warm and friendly welcome from the receptionist who also very kindly gave me a free upgrade! However the building is very dated and could do with a refurb. A word of warning that it is very loud outside throughout the night, appreciate that it’s also centrally located so that’s the trade off. Overall good stay for one night"

"Totally recommend, wish we could have stayed longer, the most perfect location to the city everywhere in walking distance yet the rooms are spacious and comfortable. Exceptionally clean. Our room was facing the front yet never bothered by noise of traffic or people. Would happily stay again."

"Do not stay here. Horrible bodily odour smell in reception and lifts. Lobby area and rooms do not look anything like the photos on the site. The TV didn’t work, no bedside tables.. no lamps, no waste bin. Bed uncomfortable. HORRIBLE. Area around not great lots of unusual characters Take my advice and choose another hotel. As a solo traveller too I didn’t feel safe."

"Wonderful stay. Hotel very well maintains and in great location"

"Ideally located in the city centre , clean and quiet room , lovely breakfast, helpful and friendly staff. Very happy with my stay Definitely recommended"

"Room was clean, staff friendly and polite. Buffet breakfast was good with plenty of choice. Hotel is located near to the train station just a short walk and it’s in the centre of Cardiff. Would use again if visiting Cardiff again."

"Clean room staff very helpful and evening meal very good"

"The room we was in was very clean and the parking was safe aswell "

"I was mildly disappointed with my stay at Vale Resort. The disappointment started when I messaged the hotel through hotels.com where I made the booking and no one responded for over 24hrs. Someone should be monitoring this email address. So after no one replied, I called up the hotel more than a day later, I could not get an answer and instead got an automated message asking me to leave details. By that afternoon, still no one had called me back. So I called again and did get an answer this time. The next day, I also got a call back.. but given the amount this place costs, I would expect much better communication standards and much less hassle for me. The advert for the hotel also currently states on hotels.com that 'free valet parking' is available. When I arrived and asked about this, the lady on the desk sort of smirked at me and said no such thing was available. I explained that I believed the listing on hotels.com detailed this service and she said she would check. But a few days later the advert still incorrectly lists this service(I took screen shots). I don't really care about valet parking, but I think the hotel should take a lot more seriously the fact that they have a misleading listing. The spa was ok.. though it was hard to get a go in the hot tubs due to a couple of groups just camped out there for a very long period. I was disappointed no robes were provided in the room, I have never experienced a spa in this country that does not provide robes."