BlueMall Punta Cana Tours

Excellent!! Definitely coming back

I really enjoyed my stay. It was extremely comfortable. There were only a few hiccups. Diego and Yukiery were very accommodating at the front desk but I was given paper to sign that was in Spanish. I had to ask for the manager before getting it in English. I wasn't given a welcome drink when I checked in on Monday, but when I checked out on Thursday, guest were given welcome drinks. I was greeted with a cool towel which was nice. My room and the property were very clean and I loved having a hot tub on the balcony. Shout-out to housekeeping. Staff was amazing! Diana was a fabulous server. Rafael and Julion made delicious drinks. Angelo and Benjamin always made sure I had drinks in my hand when sitting at the beach. The beach is ugly in July. You won't get in the water because there is too much seaweed (to no fault of the hotel). It wasn't a problem for me because I took a beach excursion by Hispaniola Adventures. Live Aqua has many pools. One was more of a party pool and the others were more quiet. So, I enjoyed that. The pool closes at 6:30. I wish they stayed open a little longer. Food was decent. There are many options and they don't take reservation... which I like. The Mexican restaurant took over an hour. So, I left, but the Mediterranean was amazing! This was such a nice stay. It was everything that I needed... except for a beautiful beach.

During our recent family visit to the Hard Rock Hotel and Casino, we had a very good experience, making it a standout destination. The property captures the iconic rock-and-roll theme with bold décor, lively music, and a vibrant atmosphere that keeps the experience exciting from check-in to check-out. One of the strongest features of the property is its diverse and high-quality dining options. We could choose from a variety of restaurants with great consistency in food quality, presentation, and flavor. Even the buffet and quick-stop cafés are maintained at a high standard, with fresh selections, well-stocked stations, and clean environments — not always a given at large resorts. The customer service is consistently excellent. Employees are friendly and genuinely focused on making each guest feel welcomed. The hotel offers a vibrant and well-rounded lineup of activities and entertainment to suit all types of guests. The kids loved the water park and the resort-style pools, where we could enjoy daytime events. Retail shops, bars, and lounges round out the experience, making it easy to stay entertained and engaged without ever leaving the property. The guest rooms are clean, spacious, and offer comfortable beds, but some elements — particularly the bathrooms and showers — are showing signs of age. Showers are functional but lack modern features and could benefit from a remodel. Overall, the hotel delivers an exciting, well-rounded resort experience.