“It was such a pleasure to stay here. It’s bit far from down town but tram station is 3min to walk. Staffs were super kind and room was clean! Also they have good Finnish sauna too! And you can enjoy delicious room service food with reasonable price and free breakfast!”
“the outside in the front smelled horrible,no eleavator,we walked into the room no ac,we try to shower and there as absolutely no soap but hand soap..and there was no mini fridge or tv,it was a bed a window and that’s that.. we booked for 3 days and stayed ONE night and left the next day..So do yourselves a favor and just pay the extra 1-200$!!”
“The room has a very profound smell and is very humid for some reason. Even the floor is damp. There was also a large spider in our room. Its location is not good at all and it’s very hard to get anywhere.”
“Great for the price. Friendly staff. Had to carry luggage up the stairs, but the staff is willing to help if you need them to. Attention to small things were really impressive -- they helped me with parking my car in subtle but very kind ways. For instance, seeing that my car was small (a VW golf), they suggested using their garage rather than use the paid parking spot. Once the garage was found to be still too small, they found a free street parking space and parked for me. Since the valet...
“The hotel provided an excellent stay from start to finish. The room was very clean, comfortable, and well maintained, with excellent air conditioning and everything needed for a relaxing stay. The staff were especially impressive—professional, friendly, helpful, and always ready to assist.
The property is also very convenient and well organized, making it suitable for both leisure and business travelers. I really appreciated the attention to cleanliness, comfort, and customer service throughout...
“Excellent service, room to improve have small travel kits for sale at the front desk for late night case situation. Tooth paste, brush, also for people who have sinus issues having the older heat system work better then the new one. Caused lack of less. Overall great place people and views. ”
“The staff was AWESOME! And the room was always as clean as a whistle!!! One of the best things that the water pressure was fantastic! And the AC was outstanding! Ayda from housekeeping was super professional very thorough with her work and accommodating. If I ever visit Bosnia again without a doubt I'll be staying at Malak! Breakfast was great with a variety of options.”
“Firstly, the hotel does not qualify for 4 star category. Carpet was old and worn out. Sheets and towels were old. Blanket was dirty. Bathroom smells. Fines imposed for everything but the water doesn’t drain in the sink. Breakfast is expensive. It should be under 3 star category. Pricey only because it is in Old town. Not so happy after paying EUR 185 per night.”