보츠와나 아파트식 호텔

“They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...

“I didn’t stay here. It was fully booked.”

“Ignored all messages, didn’t answer any calls. I got to Gaborone and had to call Hotels.com to find me a new place to stay at the last minute. Avoid.”