버뱅크 엠파이어 센터

훨씬 위치도 좋았고 무엇보다 직원이 아주 친절하였습니다. 주차장도 바로 대각선 건너편에 있어 어렵지 않게 사용이 가능했고 편리하였습니다. 깔끔하게 관리되었고.이용에 부족함이 없었습니다

위치 등 모든면에서 만족

While the hotel's location was decent and the overall stay was okay. But, the staff was extremely rude. Despite having advance booking benefits, they never informed me about them beforehand and only mentioned them after I brought it up myself. Furthermore, upon arrival, I paid the deposit and the staff confirmed everything was fine before completing my check-in. However, the next morning, they disabled my key card without any prior notice, claiming there was an issue with the deposit payment. Even though I was already checked in and staying in the room, no staff member bothered to contact or visit me to explain the situation. They simply deactivated my key without a word, leaving me locked out of my room after breakfast. I had to go down to the reception myself to figure out what was going on. My accommodation fee was already fully paid, so I had no idea why this was happening. To make matters worse, the staff spoke to me without even looking at my face, acting as if the fault was entirely mine. In the end, I had to re-process the deposit payment. It has now been almost four months since I checked out, but that deposit has still not been refunded. It was absolutely the worst experience.