Cahuita National Park Tours

Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the offices and observe what is actually happening. Oh in closing, management will deny this but if you are hispanic, you get priority and Anglos have to wait.

After we arrived, we noticed that there was a conference group book the same time of our stay. This caused issues with finding places to eat dinner each night we were there. Our stay was for 7 days. The conference took over multiple restaurants, booking them completely. Leaving us with the same lunch/dinner options quite a few times. The buffet was only open for breakfast and lunch. Pool areas were closed for private parties. The sports bar was so loud with them in it, you couldn't hear the party games the staff had set up for the guest. They choose the conference group over the rest of the customers. The line at the front desk for complaint about these issue was ongoing. options

Arrived early, could not receive room until 4:00 due to the fact that it was still being cleaned, after receiving room we found stained bed sheets, a dead bug on the bed, and must’ve been the previous guests hair in the shower, notified staff and they came up for an entire reclean as we stood there and waited, the next day we entered our room at 4:30 after leaving it at 10am to go to the pool and came back to it not being cleaned and stood there as cleaners came up, this resort is not to kids friendly as there is not much for the kids to do the only great thing about this resort is that the steak house and Chinese restaurant were great, personally would not go back, as we’ve been to many other resorts and have not had these issues