โThe staff was so kind and helpful. Especially Charlotte! The room was very clean and nice. It was located central and close to everything walking. The food was good at the Boardwalk Social and nice ambiance. It was affordable. 26$ for a hamburgar and fries. I would go back for sure. โ
โHad two rooms, they were welcoming of kids with a gift bag and treasure hunt / stamp card for them to collect. Great pool to watch them swimming whilst having a cold one. Good value on the breakfast. โ
โI spent hotel with friends during holiday, nice services and really clean environment. But quite far from Lagoon..Anyway, everything was fantastic!โ
โAlways staying here when going to town.
Clean, big rooms, easy parking near by and walking distance to the water and shops.
The friendly staff is always happy to give great recommendations about food and thing to do.
Can highly recommend staying here!โ
โWe stayed here for 3 nights. The room was clean and well presented with a balcony. Staff were plesent. Walkable to the beach within a few minutes. There are warning signs on the beach that there are crocodiles. NO walking on the beach and NO swiming. (No i'm not joking)โ
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
