"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!).
He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not...
"Choose this place If you like peaceful stroll in the garden after your restful sleep. Exceptional staff, especially Sarah 👏. It is close to Sanctuary of Penha and sorrounded by nature. "
"This hotel was in a good location. A nice continental breakfast came with the stay. The bed was very comfortable. The carpets in the hotel were well worn and buckled in spots."
"Clean places, but we did not get a kettle to drink hot things, park not problem,in wekend for free, but other days after 19:00 free till 9:00, staff helpful ve cleaning persons do not know english, i advice hotel"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.