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"Great location, excellent staff"

"Excellent breakfast, clean room, handy for central Hamilton, very quiet room"

" Clean and comfortable "

"Very calm and welcoming environment."

"Bathroom was not clean, toilet or shower. Heat pump was only blowing cold air. Reception was very unhappy when we arrived and when I complained before check out she looked under pressure and upset as there were other people staying wanting to complain. Her welfare I was concerned about and could very well be an investigation by the council. The lifts had mixed messages on how many people can be in lift and also the weight on 3 stickers were all different. There was no certification ticket any where. The stairs were out of commission so what does one do in a fire???? The Hamilton City council have a lot to explain as does the hotel. No one was available to take our complaints after hours. The VR in the name must stand for Very Rundown. Shocking stay!!!"

"Clean room, helpful staff "

"Very clean and tidy"

"Enjoyed the stay, breakfast was ok .. "

"Property was very well maintained, staff was very accommodating, the rooms were very pleasant. No complaints whatsoever."