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Reviews of The Manor House at the Queen Victoria Hotel by NEWMARK

5 out of 5
The Manor House at the Queen Victoria Hotel by NEWMARK
Moorings 5 & Portswood Ridge, 5 Portswood Rd V & A Waterfront, Cape Town, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 27 out of 31 reviews" "
Rating 8 - Good. 3 out of 31 reviews" "
Rating 6 - Okay. 0 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great 5 nite stay in the Manor House. It is a lovely property with very friendly and helpful staff. The property is close to all the action of the V&A Waterfront. Dining in the hotel was very good and there are lots of local restaurants a short walk away. Our room on the 2nd floor manor house had a beautiful view of the waterfront and Table Mountain.
Stayed 5 nights in Mar 2024
Response from Jason La Fleur on Mar 25, 2024
Good Morning David,Thank-you for your time and reviewMany Thanks and Safe Travels,Jason

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in excellent location to explore all Cape Town has to offer
Stayed 1 night in Feb 2024
Response from Jason La Fleur on Feb 20, 2024
Thank-you! Well ReceivedMany Thanks and Safe Travels,Jason

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely suites all (I think) with Table Mountain views. A short walk on the flat to facilities at the main Queen Victoria hotel and its Dock House sister property. A short gentle hill walk to & from the Waterfront, but separated from its bustle. Only small drawbacks: no lift to the upper two suites; and a bit of noise outside overnight from a generator or aircon plant or something.
Stayed 3 nights in Jan 2024
Response from Jason La Fleur on Jan 29, 2024
Good Afternoon Mark,Thank-you very much for your time and review - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel for the Waterfront.
We had a wonderful room in the Manor House which is just set aside from the main Queen Victoria hotel. It was enormous and we thoroughly enjoyed our stay. It is a very short walk into the centre of the Waterfront development. This is a major destination in Cape Town full of bars restaurants and shops. It is not quaint little streets or anything like that bit it is a majorly successful development attracting thousands of visitors each day. The hotel is far enough away to feel you have got away from the crowds but close enough to feel you are only a few minutes walk away. Pick up points for various tours are nearby.
Stayed 4 nights in Nov 2023
Response from Jason La Fleur on Dec 22, 2023
Good Morning Kim,Thank-you so very much for your time and kind review, it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 Excellent

Timothy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Manor House for our last night in So. Africa. It was the perfect place to unwind after touring for three weeks. The staff was very friendly and accommodating. We give it our very highest rating.
Stayed 1 night in Aug 2023
Response from Jason La Fleur on Aug 22, 2023
Good Morning Timothy,Thank-You so much for your kind review and feedback - much appreciated Many Thanks and Travel Safe,Jason

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, best location
Excellent location, great views of Table Mountain. Cannot fault. Only negative was an expectation of a tip for the breakfast that was included in the hotel rate !
Stayed 6 nights in Jul 2023
Response from Jason La Fleur on Aug 5, 2023
Good Afternoon Peter,Thank-you so very much for your time and feedback it is well received Many Thanks and Safe Travels,Jason

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. The team couldn’t have been more welcoming and pleasant. Went out of their way to help always. Couldn’t recommend highly enough.
Stayed 4 nights in Mar 2023
Response from Jason La Fleur- Resident Manager on Apr 19, 2023
Good Morning LouiseThank-you so much for your kind and positive review This has already been shared with the teamThank-you again for your time Travel Safe and Kind Regards,Jason

2/10 Terrible

Khidir, Ridgewood

Stayed 3 nights in Aug 2022
Response from Jason La Fleur on Nov 26, 2023
Understood Thank-you Jason

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars. Staff, food service, location, ambience, value all excellent.
Stayed 3 nights in Jun 2022
Response from Yvette on Jul 4, 2022
Dear Valued Guest, Thank you for your feedback and delighted that you enjoyed your stay with us. We look forward welcoming you back. Sincerely, Yvette Mulwitsky General Manager

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room in a nice waterfront location. The staff was great and the service exceptional. We were in Cape Town for four nights and we stayed at the Manor House the first night, leaving open where we would stay on our last night. We liked it so much that we decided to come back as it felt like home. Only complaint was limited hot water as it seems like the 4 rooms in the Manor House share the same small boiler.
Stayed 1 night in May 2022
Response from Yvette on May 29, 2022
Dear Valued Guest, I am delighted to know you had a comfortable stay and that the staff provided you with exceptional service as that as what we strive for. Please accept my sincere apology about the hot water and we have resolved the issue. We hope to welcome you back again. Sincerely, Yvette Mulwitsky General Manager

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault this stay in any way - excellent in all aspects throughout.
Stayed 3 nights in Mar 2022
Response from Yvette on Apr 19, 2022
Dear Valued Guest, Thank you for your wonderful review and delighted to know you had an excellent experience. Sincerely Yvette Mulwitsky General Manager

8/10 Good

Kim

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Victorian Luxury
We stayed in a Junior Mountain-Facing suite at the Manor House (room 1401). The view of Table Mountain was exquisite and the room was comfortably large and well appointed. The bathroom is luxurious, with Victorian bath, large shower, His and Hers basins, towel warming rack and separate, closed off water closet area. The bedroom has a beautiful mountain view, and the bathroom looks onto the car park area. On arrival, I asked for a suite on the 1st floor (the Manor has has a ground and first floor), but unfortunately all rooms were occupied. Try get a room on the first floor if you can. My brother stayed in the Queen Victoria Hotel onto which the Manor House is attached. His room was R2000 cheaper than ours per night, and he said he would have happily paid the extra R2000 for the additional space afforded by the Junior Suite. Something to consider if you are wondering. Overall I loved the hotel. It has that distinctly boutique feel with service to match. I don't think it's a hotel suited to small children though, simply because it's quiet and subdued with a serene atmosphere, so I am glad the kids weren't with us this time. The hotel is within a short walking distance to the V&A Waterfront shopping complex and precinct. Very central. It's in a busy location, but the rooms were sufficiently sound-proofed, & the noise never bothered me, I am only sorry I didn't have the opportunity to use the Spa services - our visit was way too rushed.
Stayed 2 nights in Jan 2022

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms at The Manor. Would certainly return.
Stayed 3 nights in Jan 2022
Response from Yvette on Jan 25, 2022
Dear Valued Guest, Thank you for your lovely comment and look forward welcoming you back. Kind Regards, Yvette Mulwitsky General Manager

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay !
Excellent stay ! Grey staff and nice room !
Stayed 1 night in Oct 2021
Response from Yvette on Nov 23, 2021
Dear Valued Guest, Thank you for your wonderful feedback and delighted that we met your expectations. I look forward welcoming you back. Sincerely, Yvette Mulwitsky General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
feels like home
Stayed 2 nights in Apr 2021

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing family trip. The room arrangement was perfect for our family
Stayed 3 nights in Mar 2021

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book book perfect property
Great little hotel perfectly located in the heart of the pier action. Four rooms in the building perfect for a romantic get away specially in covid times. Rooms was very comfortable and bathroom area is equally comfortable. Breakfast was included and well worth your money. Highly recommended property
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful hotel. Great location. Nice staff great customer service. Best hotel!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and terrific room. Huge bathroom. Great breakfast
Stayed 5 nights in Oct 2019

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star all the way with a bouquet touch.
Wonderful accommodation with all the trimmings. Will certainly be back as the only downside is locating the property as it's difficult.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Manor House. Every one of the the staff treated us like royalty. Excellent buffet breakfast plus soft drinks and snacks through out the day.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded Expectations
Our stay was amazing...the only thing I must clarify is that while we did book Manor House, there was a mix up with reservations and we were moved to the Queen Victoria main hotel (with a massive upgrade). The service was always delivered with a smile, breakfast was always delicious and our dinner at QV hotel was top notch. We loved our stay here.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Oasis atop the V&A Waterfront
When I was last at the Queen Victoria Hotel (5 years ago and by myself), the Manor House had not yet been developed. I had intended to rebook at the QVH but when I saw the Manor House, I knew it would be the perfect place to stay with my wife (her first time to SA). The location in Cape Town is ideal as the property sits on a ridge overlooking the V&A Waterfront. Although it’s only a 3 minute walk to the V&A Waterfront, the location is private and secluded, removed from the throng of people that’s visit the Waterfront. Staff is very friendly and accommodating. There’s a related spa adjacent to the Manor House; a great way to decompress after the long flight. Our room was spacious; bed very comfortable with high-quality bed linens; and a very large bath. Morning buffet continental breakfast plus made-to-order hot food was consistently excellent. We also had access to The Dock, a newly added sister property that had nice pool and patio. The only “ding” is the advertised butler service. It’s not the level of hands-on butler service that you’d find on a cruise; rather, the butler service is more of an expedited room service. But to be clear, our experience was very pleasing.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Brilliant hotel and staff. The pool could be a little bigger. Location excellent. The breakfast was nice although a little slow in arriving. Whole heartedly recommend this hotel.
Stayed 5 nights in Nov 2017

10/10 Excellent

Lucienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great anniversary stay
Wonderful room. Attentive staff. Sheets amazing. Amazing breakfast. Would stay again. 2 minutes walking from Waterfront
Stayed 1 night in Sep 2021

10/10 Excellent

CAIO L F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista Incrível
Hotel, além de extremamente bem localizado, fica no alto de um morro, com uma vista direta e espetacular para a Table Montain. A Manor House conta com apenas 4 suites, o que dá um ar de exclusividade e luxo. Os quartos são bem grandes e confortáveis com destaque para o banheiro extremamente amplo e bem decorado. Com certeza uma das melhores (senão a melhor) opção para Cape Town.
Stayed 2 nights in Jan 2021

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In addition to Queen Victoria, this was my second time and stayed at Manor House.
Stayed 3 nights in Sep 2018