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"Gorgeous hotel with details fitting the local mountaineer aesthetic, perfect location right by but not on Kropowki street, about half way from the top to Gubałówka, amazing breakfast and gorgeous Spa with a steam room, dry, wet, salt wall and birch saunas, 2 outdoor hot tubs and one of the prettiest hotel pools I have ever seen. I wish, they’d close the Spa a bit later, as if you are in Zakopane for only a short time, getting there before 9pm is tough and it closes at 10. We were many guests, using the facility just before closing. My only non stellar experience was with the Spa employee who should be better trained at diplomacy when talking to guests, about closing time: She basically bit into us for rinsing off at the spa locker room at 10pm. We thought that 10pm was meant to be the time you leave the Spa area and could not have known, it includes the locker room. One of the receptionist could also work on being warmer and more helpful to guests, I travel a lot and she stood out negatively, but I think, in her case, it was mainly shyness. Still, none of it ruined our stay and both issues seemed to be a small lack in employee training and perhaps clearer directives as to Spa hours. The rest of the employees were lovely. We liked it so much that we toyed with extending our stay. I definitely hope to come back."

"Beautiful property in the heart of the old town. No elevator so you will need to carry luggage up stairs. Very friendly staff."

"Good location, nice and helpful staff, tasty buffet breakfast. Highly recommended."

"Perfect location, clean, and new staff are friendly"

"Very helpful polite staff . Hotel is spotless"

"Breakfast was ok. Parking spaces were limited. Extra charge is very cheap. No concerns. Very helpful staff."

"Lovely stayvout of season. Room was a little warm and bed very average bur everything else was wonderful. Spa was very enjoyable and the breakfast & restaurant were exceptional."

"We actually booked a different hotel but when we arrived for check in a woman came and told us to go across the street. It may have been a language barrier, but she refused to explain anything. Luckily, the young man at the other hotel attempted to explain, although I’m still not clear why he said it was because our original hotel was closed for”today”. However when I checked on Expedia, the original hotel was still accepting reservations for the date of our reservation!! I do think we got a better room and likely a better breakfast, but it was still a tad disconcerting. Otherwise, the room was clean but carpets could use an update. They felt grungy. Breakfast buffet was exceptional, offering more than typical breakfast buffets and it had a great coffee machine. Kudos to the young man at reception who was quite lovely to deal with and very patient with this obviously annoyed client. I would probably stay here again, but would prefer a place without carpet. "

"Room was perfect, comfortable and with a large balcony. The free parking was a big reason why we chose this hotel. Loved also the shower in our room."