Dear Luis, Thank you for your comment, it will help us to offer a better service to our future guests. Best regards Royal Concierge

Dear Sir, Thanks for giving us the opportunity to improve your comment. In response to your comment on the use of pool, we have a schedule of use. In addition, on rainy days and storm usually not give permission to use since it is outdoors. In relation to your comment about breakfast breakfast has information on your travel voucher. Also at the reception usually report schedule breakfast on arrival. Regarding the difficulty finding the hotel as we could change this problem, thanks for your input.

Sorry you had a wrong perception of our hotel and services. The hotel showed recordings of surveillance cameras where the only person who went and left the room was you and a visit accompanied by you. You also had access to a safe in your room. We understand that the first idea when money is lost or object is blame the hotel but fortunately were able to demonstrate that no outsider entered your room. We hope that you have a better experience the next time in Cartagena.