โFirstly, all employees are very very kind to me. I didn't expect facilities of the hotel because there are a lot of harsh reviews about that. It is only the location that made me decide. Of course, the location was perfect and when I saw my room, I was so satisfied. It was clean and had small terrace with wonderful view. Mattress of the bed surprised me and bedding(covers) also has high quality. Breakfast was not bad. I will visit this hotel again. I swear.โ
โFirst class hotel with excellent service from start to finish. Incredible view from the roomโs balcony. Food and drink options in hotel were excellent for breakfast, lunch and dinner with many other restaurants in Bellagio a 5-7m walk away. The pool, outside jacuzzi, and the spa were all superb. Would highly recommend this hotel for a stay in Bellagio and would absolutely visit again.โ
โThe hotel was very modern and clean and close to the railway station (2 stops away). The staff were all friendly. Small breakfast buffet was great. I would stay at this hotel again definitely and highly recommend it to anyone who would stay in Lugano.โ
โLoved the waterfront property! Beautiful terrace for breakfast and dinner. Pool right on lakefront. Paddle-boarded right from hotel. Rooms were spacious and clean. 10 minutes walk along lake to park and downtown. โ
โlocation is very good. 5 minutes from the lake, 9 minutes from the train, in the middle of many shops. Clean room and the fan was helpful. Overall very good and I would stay there again.โ
"The hotel location is perfect. Carrefour and shopping shops are within walking distance. The parking lot is spacious, free, and convenient to use. The room is old, but spacious, clean, and comfortable.
There is mini fidge, 2pairs of slippers and amrnities in the bathroom
Two things that could be improved:
1. I connected to the hotel Wi-Fi, but it was so slow that I ended up using my data instead.
2. The shower drain in the bathroom was clogged, and the water was slow to drain, making it uncomfortable to take a shower."
