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"My experience with the hotel was terrible I couldn't sleep with such a terrible too soft bed and pillows all night I had a strong neck pain because of the conditions of the bed and the restaurant had such a bad meal that the next day I had diarrhea with that bad food and my trip was terrible because of the malaise of my stomach I do not recommend this hotel"

"Beautiful location and great proximity to Xcaret park. However, you can tell they are short staffed in some areas and by the end of the night they might be overwhelmed or tired to follow through with any requests. The food was ok. Would still come back with the family."

"Food was great! Staff were professional. Great entertainment."

"We really enjoyed our stay at the Occidental Cancun all-inclusive resort. The room was spacious and clean, although there was a bit of a drainage smell from the hand basin in the bathroom. Great variety for breakfast, lunch and dinner.... the choices were unbelievable. Staff couldn't have been more helpful and friendly (a quick shout out to Linda). "

"Great"

"Excellent customer service. Oscar who’s the waiter at the buffet restaurant was amazing."

"Breakfast was the best meal. Rest of the meals were okay at best. Very lively, party oriented. Staff was very attentive, location was great, a lot of restaurants and stores nearby. "

"We had an amazing experience 😊"

"Room was clean all the time Staff is great, very friendly and warm It has entertainment options for kids Outdoor pool was a little dirty. A recommendation for improvement is offer more entertainment options, and organize better the buffet, for example provide serving zones away from main allergens, such as shellfish for example. And provide healthier food at breakfast, for example non fat dairy"