“We requested and confirmed a wheelchair accessible room before the stay. Upon arrival, it was determined the booking was changed because that room was no longer available. The person at the front desk relayed since we booked through Expedia, the room wasn’t guaranteed even though I had an email communication directly with the hotel. This trip was my Mom’s last trip to McCall, knowing she would pass away before she had another opportunity. The rest of the hotels in town were already booked due to...
“We requested and confirmed a wheelchair accessible room before the stay. Upon arrival, it was determined the booking was changed because that room was no longer available. The person at the front desk relayed since we booked through Expedia, the room wasn’t guaranteed even though I had an email communication directly with the hotel. This trip was my Mom’s last trip to McCall, knowing she would pass away before she had another opportunity. The rest of the hotels in town were already booked due to...
cara