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"The Congress is a very welcome change from where we have been staying in Chicago for some time now. The staff was very nice and the room, but that’s tall ceilings and it also look to be freshly made over, was a very welcome change from where we used to stay. Highly recommend, excellent location right downtown the next time we visit Chicago, we have found a new home."

"Met expectations, check in staff was friendly and efficient. "

"The staff was friendly, the location was very convenient and the train was across the street. "

"Check in was fast, done on a screen, couple of details to enter then the key card was ready. Good lobby area and free coffee Room was clean and well equipped and comfy bed "

"always a pleasure when I stay at any citizien m hotel"

"Our first time staying! Great location, lovee the free breakfast. Felt safe as well. We really enjoyed having the living room area too."

"Staff was extremely pleasant. "

"Room was clean, bed was nice and comfy and overall a better experience then I had at both the Hilton in Florida and Marriott in Cleveland this year we’ve been to and definitely will be back the next time we come down here. The waterpark was a great addition and from our 7th floor room we had a great view of the smokies. Highly recommend"

"Great room, and, as in real estate, the location, Location, LOCATION of the hotel was perfect!"