Charleston Heights Arts Center Tours

This was our second time staying at the Conrad. Taylor who checked us in early was very friendly and helpful. The one bedroom suite itself was nice, clean, definitely noticed alot of wear and tear throughout the room. The showers rainfall didnt stay on, the tub wouldnt stay full. When I called guest service only a busy signal came on. We requested a crib and extra bedding. They delivered the crib right away, but forgot the bedding. I had to call again at midnight. We also had $100 in food and beverage, most of the place were closed, except Viva and they refused to honor it. The staff there was terrible. Overall the customer service throughout the resort wasnt great. Next trip we will stay at Encore or the Cosmopolitan, the customer service at those properties are levels better.

I brought my husband here for his birthday and we had a blast. Everyone was so nice and accommodating (as I was on crutches). We will definitely be back.

The Palazzo has excellent rooms, that are spacious and feel luxurious. The bathrooms have a lot of marble so that adds to the luxury feel. The staff are very helpful and I was pleased with the property during the stay.