체펠라레, 스모리안의 스파가 있는 리조트 및 호텔

“The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...

“처음 도착후 3시가 넘도록 체크인이 안돼 의아했지만 다른사항들은 괜찮았다 청소상태는 깨끗하고 직원들도 친절했지만 도착후 교통편을 묻는 남자직원의 "나도몰라." 대답은 황당했음. 위치도 좋고 부엌있어 좋았음”