“Stunning rooms, excellent breakfasts, and a great overall atmosphere. The breakfasts were generous, healthy, and delicious, with the bread and specialty butters being particular standouts. The design and finishes throughout the property show real care and attention to detail.
The one thing that felt slightly off was the service style. The staff were polite and friendly, but seemed overly reserved and lacking confidence. We were also given a very detailed room briefing on arrival. As it was late...
“Room was not ready yet. Staff said it will be prepared soon but i had to wait more than 40minutes after regular check in time 3PM.
Floor staff was so unprofessional.”
“I cannot recommend this hotel enough. The property is beautiful, but it’s the staff and service that truly set this place apart. Throughout my stay, all the staff were incredibly attentive, helped me find my way around the best local spots, and had the most positive and helpful attitude all round.
The location was also perfectly placed in Georgetown, close to all the tourist spots whilst not being on a busy or noisy road.
Breakfast was included and, much like the heritage of Penang itself, I was...