โThe hotel was very modern and clean and close to the railway station (2 stops away). The staff were all friendly. Small breakfast buffet was great. I would stay at this hotel again definitely and highly recommend it to anyone who would stay in Lugano.โ
โFirstly, all employees are very very kind to me. I didn't expect facilities of the hotel because there are a lot of harsh reviews about that. It is only the location that made me decide. Of course, the location was perfect and when I saw my room, I was so satisfied. It was clean and had small terrace with wonderful view. Mattress of the bed surprised me and bedding(covers) also has high quality. Breakfast was not bad. I will visit this hotel again. I swear.โ
โVriendelijk personeel, schone kamer. Lekkere bedden om op te slapen. Heerlijke airconditioning op de kamer. En een heerlijke tuin met zwembad om af te koelenโ
โWas an issue, but I couldn't define adequately the reason. During the booking, I don't remember to have the option to change the age of my kid. I came early and alone to do the check in and receive the key.
When we arrive late in the night, the booking was done for under 1 year old (she is 11) so just one bed was in the bedroom.
They offer option to resolve and that's a good point, but the error could be in the website, or the hotel options.
But definitively, the location was great to visit...
