“Very frustrating! After I reserved through Hotels.com the communication started coming about all of the things they needed, forms filled out, copy of license, a selfie! Lots of add ons, too-if you want early check in, pay $up front in case some little thing goes wrong (or a large deposit). No check in instructions until right before check in when we were given codes and a map, but our room number was not on the map. Spent 45 minutes wondering around looking for the unit. All for a 15 hour stay....
“항상 만족하는 드루리 숙박입니다.
그런데 이번에는 한밤 중에 화재경보가 울려서 잠을 잘 못 잤습니다.
그 상황에 대한 어떤 설명도 없었고, 체크 아웃할 때 까지도 사과 한마디 듣지 못했습니다.
많은 숙박객들이 새벽에 경보에 놀라서 호텔 밖으로 나와야했던 상황에 대해서 누구도 설명도, 사과도 안하는 것은 도저히 이해하기 어려웠습니다.
드루리가 문제를 처리하는 방식을 처음 제대로 들여다 본 결과 신뢰하기 어렵다는 생각이 들었습니다.”
“Staff was attentive and made me feel like a priority from the time i arrived until checkout. Great food day and night. Rooms exceptionally clean and luxurious. Definitely worth a return stay.”
“The hotel is very clean and the king suite is superb. Our first stay at a Drury and we are now going to become regulars. The front staff was very welcoming and friendly.”
“I love the hotel very much, but disappointed that they didn't change the sheets or even freshen the bed up. We were there 4 nights. We enjoyed the location.”
“It was one of the nicest hotel rooms ive stayed in. The room was nice, with options for Netflix and streaming platforms. The breakfast had a good variety and tasted good, Staff was very nice and accommodating. ”
“Mandy Heard and Tasika went above and beyond. We were a couple staying there the day before our wedding and the night of.
Both shifts were great and they were so excited for us. Checking in is.
They went the extra mile. Definitely will stay there again”
"항상 만족하는 드루리 숙박입니다.
그런데 이번에는 한밤 중에 화재경보가 울려서 잠을 잘 못 잤습니다.
그 상황에 대한 어떤 설명도 없었고, 체크 아웃할 때 까지도 사과 한마디 듣지 못했습니다.
많은 숙박객들이 새벽에 경보에 놀라서 호텔 밖으로 나와야했던 상황에 대해서 누구도 설명도, 사과도 안하는 것은 도저히 이해하기 어려웠습니다.
드루리가 문제를 처리하는 방식을 처음 제대로 들여다 본 결과 신뢰하기 어렵다는 생각이 들었습니다."
