City of Westminster, London hotel rooms at the Perlflag Hotel Group

"The room was a highlight, intelligently designed, well laid out, and genuinely comfortable from a usability perspective. Everything was exactly where you would expect it to be. Unfortunately, the bed undermined the entire experience. The mattress was notably uncomfortable, and the frame creaked with even minor movement. For a stay built around rest, that is not a small detail. Service was efficient but impersonal. Both the front desk and café staff handled tasks competently, but with little warmth or engagement. At checkout, there was no enquiry about the stay, which reinforced the overall impression that guests are processed rather than welcomed. I paid £40 for a late checkout until 2pm, which appeared not to have been communicated to housekeeping, as they entered the room while I was changing. An avoidable and unwelcome interruption. Overall, while the room design reflects clear thought and investment, the broader experience does not match that standard. It is a well-designed product let down by execution. I would not return, which is disappointing given how strong the fundamentals are."

"Charged £25 at reception, said it would be refunded on check out but still hasn’t been refunds back!"

"The staff at breakfast were not attentive and I had to ask mo"

"Excellent staff and comfortable rooms. Location is excellent. "

"Pretty good hotel overall, would stay here again!"

"Amazing. Perfect location"

"The rooms were clean and the staff was very friendly."

"The Clermont is a beautiful hotel located next a gorgeous train station. The room was very pleasant other than the fact that here, like just about everywhere else they use duvets on their beds. I hate duvets. OK, enough ranting. The breakfast buffet was outstanding and well worth the price. Despite being right next to a major transportation center I was not bothered by the noise at all. If you want to see a show there are two theatres within a 5 minute walk, "Hamilton" was on at one and "Wicked" was showing at the other. Of course you can easily get to the West End (and practically everywhere else) by using the underground trains next door at Victoria Station. "

"Amazing location! Literally sleeping next to the Theatre in Piccadilly!!! 😊. We booked the hotel to watch Les Mis which was absolutely incredible if you are thinking about a theatre trip. Easy check in. There was staff there to help with any hiccups. Friendly staff. Clean entrance with a few seats to charge phones etc. There was a really nice gym, not sure if you had to pay extra. Cafe area and more seating and work areas. Heads up, bag storage is £15 per suitcase and early check in £ 40. Room was super clean and very simple. No hairdryers or any frills but that's fine for what we wanted. Check out easy. Beautiful Japanese restaurant opposite called Shoryu . We had a fab time! "