“We booked this cottage some months ago for a trip to Silverstone. Having received no information about check in by the day before our booking, I sent a message but got no reply. Despite sending further messages via the hotels.com app, we had no idea how to get a key for the property. On arrival, there was no one there. We rang the helpline and were transferred to someone in USA who didn’t seem to understand our situation and offered a full refund. By chance, we discovered a key outside the...
“We booked this cottage some months ago for a trip to Silverstone. Having received no information about check in by the day before our booking, I sent a message but got no reply. Despite sending further messages via the hotels.com app, we had no idea how to get a key for the property. On arrival, there was no one there. We rang the helpline and were transferred to someone in USA who didn’t seem to understand our situation and offered a full refund. By chance, we discovered a key outside the...
Janet