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"Yes"

"This was our fourth stay at Melia. We love it! Feels like home."

"Would not recommend this place under any circumstances due to terrible upkeep, total lack of customer service, and biased treatment of guests by the manager JULIO. We were a group of 10 booked under one reservation with rooms that were all THE SAME PRICE. Manager chose to upgrade every room in the group EXCEPT the only pair that didn’t include a male. JULIO clearly told staff to give the women a double bed room which had a ring of grime around the tub and sink, hair all over the bathroom floor, trash under the bed and stains on the wall. When the women asked for a king bed they were told none were available even though they were the second room assigned out of 5. After the rest of our group checked in, we found out everyone else in the group had all been given “free upgrades” with king beds. The room given to the women was considerably dirtier, lower quality, and generally more disgusting than rooms given to others in the group, though the entire place was questionable. After over two hours of politely stating our case the women were finally given a new room with a more comfortable king bed. It rained in the night, flooding several first floor rooms (we could see them being squeegeed out as we left), and putting the elevators out of order. Two members of our group had to walk up 7 stories to retrieve luggage and drag it down the stairs again. Confronted JULIO the next day with what we felt was biased treatment. He was unapologetic and couldn’t care less. "

"View was great"

"Chair pads worn down and stained. "

"It was ok."

"We love this property. Close to everything downtown and very easy to get a taxi anywhere you want to go. Breakfast in the morning is amazing! Rooms are very spacious. Love the pool overlooking the water. Our only complaint is don’t get a room overlooking breakfast area if you don’t like noise. Walls are thin and the blanking of the dishes is a bit much. But the hotel was so nice to change rooms for us. All in all a wonderful place to stay. "

"Great selection of restaurants, some had music. Great hot tub, access to snorkeling, many amenities "

"Great place to stay. Nice staff with well organized activities. Room was very clean and the property is very large with many things to do. Numerous restaurants and bars. Food was good too. "