Terrible! I stayed two nights - one on each end of a 4 day hiking trip. My first day, I messaged the hotel to request a shuttle. I was advised of the cost, provided my flight info and upon my arrival in Cusco, no shuttle!!! When I returned from my hiking tour, I was looking forward to some creature comforts after camping three nights. Got to the hotel, the clerk did not know where my luggage was. She also asked if I had my confirmation because she had NO INTERNET so she couldn't look up my name. There continued to be no internet until late morning the next day. Also, NO HEAT. again, camping in the mountains, I looked forward to being warm! I had a small space heater to heat the room.which had high ceilings. Not a great experience at all! Very frustrating and not worth it at all!
