The One Boutique Hotel

Property class: 3.5

Choose dates to view prices

Reviews

7.0 out of 10
Good
Located close to Shops at Willow Bend and Arbor Hills Nature Preserve, The One Boutique Hotel provides a poolside bar, a coffee shop/cafe, and a bar. Treat yourself to hydrotherapy, a facial, or a manicure/pedicure at Spa Castle, the onsite spa. At the 3 on-site restaurants, enjoy brunch, lunch, dinner, and Tex-Mex cuisine. In addition to a gym and a steam room, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

View all photos for Standard Room

A modern hotel room with a large bed, bedside lamps, a nightstand, and a view of the outdoors through a window with blue curtains.

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, bedside lamps, a desk, and a window.

Deluxe Room

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite

A hotel room with a large bed, two bedside lamps, a flat-screen TV, and a balcony with a railing.

Loft Suite

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for Executive Suite

A modern hotel room with a large bed, two bedside tables with lamps, a view through a large window, and a wooden headboard.

Executive Suite

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

A modern bathroom with a walk-in shower, grab bars, and a towel rack.

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Carrollton, The One Boutique Hotel is in the business district. Shops at Willow Bend and Galleria Dallas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit LEGOLAND® Discovery Center. Looking to enjoy an event or a game while in town? See what's going on at Comerica Center. Visit our Carrollton travel guide
Map
1020 Raiford Road Carrollton, Carrollton, TX, 75007

What's nearby

  • A nighttime scene with a calm body of water reflecting lights, a full moon, and a tree with blossoms.
    Sam Houston Trail Park
    6 min drive - 8.9 km
  • Southwest Athletic Center
    4 min drive - 4.1 km
  • Blooms Candy & Soda Pop Shop
    6 min drive - 7.8 km
  • The Vista
    6 min drive - 7.1 km
  • Dr. Pepper StarCenter at Farmers Branch
    7 min drive - 11.9 km

Getting around

  • Trinity Mills Rail Station
    3 min drive
  • West Irving Station
    18 min drive
  • Dallas-Fort Worth Intl. Airport (DFW)
    22 min drive

Restaurants

  • Whataburger
    5 min walk
  • Hampyong Cold Noodle 함평면옥
    7 min walk
  • Panda Express
    5 min walk
  • Manna Shabu
    5 min walk
  • Pixiu Mala Hongtang
    3 min walk

About this property

The One Boutique Hotel

  • Hotel near Shops at Willow Bend
  • Located close to Arbor Hills Nature Preserve, The One Boutique Hotel provides a poolside bar, a coffee shop/cafe, and a bar. Indulge in hydrotherapy, a facial, and a manicure/pedicure at Spa Castle, the onsite spa. At the 3 on-site restaurants, enjoy brunch, lunch, dinner, and Tex-Mex cuisine. In addition to a gym and a steam room, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • 2 outdoor pools and 4 indoor pools, along with a lazy river
    • Free self parking
    • An elevator, a front-desk safe, and smoke-free premises
    • A 24-hour front desk
  • Room features
  • All guestrooms at The One Boutique Hotel include perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
  • More amenities include:
    • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
    • Bathrooms with rainfall showers and deep soaking tubs
    • 42-inch LED TVs with premium channels
    • Wardrobes/closets, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Asian Restaurant
  • Pool Shack Restaurant
  • Sushi Restaurant

Things to do

  • 2 outdoor pools
  • 4 indoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • 4 indoor pools
  • Children's pool
  • Lazy river

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Facilities fee: USD 25.00 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 8 AM to 11 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does The One Boutique Hotel have a pool?

Yes, this property has 4 Indoor pools, 2 outdoor pools, and a children's pool. Pool access is from 8 AM–11 PM.

Is The One Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The One Boutique Hotel?

Check-in start time: 3 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at The One Boutique Hotel?

Check-out is at noon.

Where is The One Boutique Hotel located?

Situated in the business district, this spa hotel is within 12 mi (20 km) of Shops at Willow Bend, Arbor Hills Nature Preserve, and Grapevine Mills Mall. Galleria Dallas and LEGOLAND® Discovery Center are also within 12 mi (20 km).

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Reviews

The One Boutique Hotel Reviews

7.0

Good

7.8

Cleanliness

7.6

Location

6.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 119 out of 401 reviews
Rating 8 - Good. 113 out of 401 reviews
Rating 6 - Okay. 67 out of 401 reviews
Rating 4 - Poor. 39 out of 401 reviews
Rating 2 - Terrible. 63 out of 401 reviews

Reviews

Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Half of property was under construction. Room had mildew smell.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
The initial night was subpar however the next night consisted of the fire alarm going off throughout the night.
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very clean and easily accessible. Shower was a little difficult to figure out at first.
Stayed 1 night in Mar 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible and unprofessional

Customer service horrible!!!!!!!!!!!
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
The front staff was unprofessional, recommend customer service training. Acted as though they really didn't want to work there.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was great. The only problem we had is that a girl up front stop flirting with my husband making him feel uncomfortable. She even called our room and came up to it acting like we ordered stuff and we didn't. Definitely will be staying again but we'll be talking to the manager next time.
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
shower did not work, sink did not work, heater rattled all night rust and mold in bathroom, no sleep timer on remote, food choices were poor, front desk communication was painful.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice hotel but pretty speedy every little extra thing cost , breakfast is not good spa is amazing but you do pay extra for everything be prepared
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. The spa treatments were excellent.
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
I made reservation for 10/19/2019 in my wedding night and was not gonna be able to check in the at the specific time , so incalled I 7:00pm to try and alert the receptionist but did not answer. I called again at 8:00pm. Than again at 9:00pm. When we arrived to check in which was at 1:40am;after my wedding. I tried to explain to the receptionist Keith that i tried to call to infrom that i woild be late he said it wasnt his problem. I showed him the calls on my phone in call log and said he didn't recieve a call and refused to help me in any way because than he would get in trouble. After he told me to leave or that he would call police when i I wasn't being loud or violent in any way.
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Please Improve the Customer Service

The wifi was not working for the majority of my stay. I alerted the front desk three times before I was told a general manager was stepping in to address the issue. It still wasn't working when I checked out. I was traveling for business, so this was a big inconvenience. Also, the front desk staff could not handle my request to consolidate my back-to-back bookings, so that I could stay in the same room both nights. Despite filling out the necessary paperwork and being told at check-in that everything was sorted, I was still called on day two and was asked to vacate my room. The hotel is nice, but as others have stated, it's annoying that there is no refrigerator or microwave in the rooms. I always enjoy my time at Spa Castle, and this time I got a body scrub. However, the staff member shoved a gratuity sheet right in my face while I was still sitting on the table immediately after she finished. This was awkward and not relaxing at all.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was clean and the bed were so comfortable also loved the tub !
Stayed 1 night in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place This place is terrible service and at the time the manager attitude is horrible they look at me like animal And then loom is very sticky coffee pot is not working AC temperature not working smells funny to
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was more of a spa than hotel and you had to pay extra to access anything other area other than your room
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very nice and comfortable. The staff was nice but needs to be trained more on how to deal with the computer systems to make it easier and quicker to check guest in
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. Everyone is super helpful. We had a terrific time.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service

So so hotel&spa

Food and drink are overpriced. We brought drinks with us in our bags and left for dinner. Bring your own water, juice etc the minifridge is stocked 3 dollars for a water , 2 dollars for a can of soda. There is a walmart in the same parking lot. The hotel is average the only perk is the spa is down stairs.
Stayed 1 night in Jul 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service/inconvenience service

Terrible got a room where up stairs ac didn’t work , it was leaking , had to sleep hot one night because they said they couldn’t do nothing about It then second night got moved to another the plugs to plug your phone didn’t work had to get maintenance to fix it , then ac kept ticking so couldn’t really sleep!!! Yeah
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not cheap but it’s missing a lot of basic stuff I got a corner suite with no microwave? A lot of hidden fees and the staff plays dumb. But I’m a person use to staying at 3 stars so to find out that this 4 star up to the same gimmick was blah. But I would go again and recommend
Stayed 2 nights in Jul 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ABSOLUTE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!

this place is the ABSOLUTE WORST I WISH NEGATIVE STARS WOULD WORK.. I want to prevent them taking advantage of other familes both here in DFW and far away
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!!!
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved just about everything. The only thing I didn't like was the hallway was too dark when walking down at the hotel.
Stayed 2 nights in Jul 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel way overpriced. Deluxe room was not what was represented online. NO airbath which was the major selling point for me. No chaise lounge, no dinnerware, no clock, all mentioned/pictured online. Cheap-looking and feeling wood laminate everywhere. Bathroom was nice but fixtures cheap and loose; no hooks in bathing area to hang robe or clothing. Overwhelming chlorine smell in lobby and room, but yet hallways smelled musty. Listing stated "room with view"...view was back parking lot with a dumpster in the middle. Staff was polite and helpful, but the hotel was a major disappointment.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Frequent visitors and spa castle fans

The hotel is much more accommodating because of people like Jeff and Keith! They always ensure our happiness every time we stay. Thanks guys!
Stayed 8 nights in Jun 2019
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

needs alot of improvement

the VIP spa room heard no AC running , the room we got was a loft bedsheets where dirty , corridors were steaming hot , and the water was leaking by the elevator shaft on 3rd floor all they put was a bucket to hold the water no sign of a wet area .
Stayed 1 night in Jun 2019