Does The One Boutique Hotel have a pool?

Yes, this property has 4 Indoor pools, 2 outdoor pools, and a children's pool. Pool access is from 8 AM–11 PM.

Is The One Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The One Boutique Hotel?

Self parking is free at this property.

What time is check-in at The One Boutique Hotel?

Check-in start time: 3 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

Where is The One Boutique Hotel located?

Situated in the business district, this spa hotel is within 12 mi (20 km) of Shops at Willow Bend, Arbor Hills Nature Preserve, and LEGOLAND® Discovery Center. Galleria Dallas and Grapevine Mills Mall are also within 12 mi (20 km). Trinity Mills Rail Station is 26 minutes by foot.

The One Boutique Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Brittany

Jun 8, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveler

May 7, 2020

Stayed 1 night in May 2020

8/10 Good

Verified traveler

Mar 11, 2020

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Mar 10, 2020

Disliked: Staff & service, property conditions & facilities

Half of property was under construction. Room had mildew smell.

Stayed 1 night in Feb 2020

4/10 Poor

Julian

Mar 9, 2020

Disliked: Staff & service, property conditions & facilities, room comfort

The initial night was subpar however the next night consisted of the fire alarm going off throughout the night.

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Mar 6, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was very clean and easily accessible. Shower was a little difficult to figure out at first.

Stayed 1 night in Mar 2020

2/10 Terrible

Ritshanae

Mar 3, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible and unprofessional

Customer service horrible!!!!!!!!!!!

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Mar 2, 2020

Disliked: Staff & service, property conditions & facilities

The front staff was unprofessional, recommend customer service training. Acted as though they really didn't want to work there.

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Feb 26, 2020

Liked: Cleanliness

Stayed 1 night in Feb 2020

10/10 Excellent

Deanna

Feb 17, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

It was great. The only problem we had is that a girl up front stop flirting with my husband making him feel uncomfortable. She even called our room and came up to it acting like we ordered stuff and we didn't. Definitely will be staying again but we'll be talking to the manager next time.

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Feb 13, 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

shower did not work, sink did not work, heater rattled all night rust and mold in bathroom, no sleep timer on remote, food choices were poor, front desk communication was painful.

Stayed 1 night in Feb 2020

8/10 Good

RaeTheresource, Midland TX

Feb 2, 2020

Liked: Cleanliness, property conditions & facilities

Nice hotel but pretty speedy every little extra thing cost , breakfast is not good spa is amazing but you do pay extra for everything be prepared

Stayed 1 night in Feb 2020

8/10 Good

Kristi Kay

Dec 24, 2019

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Dec 10, 2019

Stayed 2 nights in Dec 2019

10/10 Excellent

Sabrina

Nov 27, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay. The spa treatments were excellent.

Stayed 1 night in Nov 2019

8/10 Good

Expedia

Nov 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Oct 24, 2019

Disliked: Staff & service, amenities

I made reservation for 10/19/2019 in my wedding night and was not gonna be able to check in the at the specific time , so incalled I 7:00pm to try and alert the receptionist but did not answer. I called again at 8:00pm. Than again at 9:00pm. When we arrived to check in which was at 1:40am;after my wedding. I tried to explain to the receptionist Keith that i tried to call to infrom that i woild be late he said it wasnt his problem. I showed him the calls on my phone in call log and said he didn't recieve a call and refused to help me in any way because than he would get in trouble. After he told me to leave or that he would call police when i I wasn't being loud or violent in any way.

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Oct 23, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2019

4/10 Poor

Melissa

Oct 22, 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Please Improve the Customer Service

The wifi was not working for the majority of my stay. I alerted the front desk three times before I was told a general manager was stepping in to address the issue. It still wasn't working when I checked out. I was traveling for business, so this was a big inconvenience. Also, the front desk staff could not handle my request to consolidate my back-to-back bookings, so that I could stay in the same room both nights. Despite filling out the necessary paperwork and being told at check-in that everything was sorted, I was still called on day two and was asked to vacate my room. The hotel is nice, but as others have stated, it's annoying that there is no refrigerator or microwave in the rooms. I always enjoy my time at Spa Castle, and this time I got a body scrub. However, the staff member shoved a gratuity sheet right in my face while I was still sitting on the table immediately after she finished. This was awkward and not relaxing at all.

Stayed 1 night in Oct 2019

8/10 Good

Esmeralda, Dallas

Oct 21, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms was clean and the bed were so comfortable also loved the tub !

Stayed 1 night in Oct 2019

8/10 Good

Maria C

Oct 19, 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

2/10 Terrible

Melissa

Oct 17, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

10/10 Excellent

Stephen

Oct 13, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

2/10 Terrible

Yong

Oct 11, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place This place is terrible service and at the time the manager attitude is horrible they look at me like animal And then loom is very sticky coffee pot is not working AC temperature not working smells funny to

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Oct 6, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Oct 2019

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The One Boutique Hotel

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