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"Stayed in room 1. Outside the drainpipe is unacceptable with a large hole in it. There is a very visible large crack going up the wall. The seating in the room is very uncomfortable and requires changing. The room can become very cold. The meals are of good quality and the best part of the stay. The continental breakfast is very poor."

"Great hotel clean quiet and room really dark so got good sleep"

"Rooms are out dated and not clean "

"The staff are absolutely fantastic. Top marks"

"Nice hotel, friendly staff, cosy & quaint room, does what it says on the tin."

"Room was very dirty with multiple mystery stains on the floor, bed, sofa, pillows and ceiling. Staff were polite and changed the stained sheets without any problems but the rest of the room still remained dirty and stained No mechanical lock on the inside of the room door, only the electric one. So the door could not be dead locked while inside the room Paid this hotel car park at the back of the hotel Fan in the room- always a bonus for me! Mouse trap on the floor in the room under the draws was concerning Arround a 20/25min walk from city centre but close to the train station Reasonable price at under £90 per night but the room was very dirty. Not good value Room did not fully represent the pictures on hotels.com. Personally would not stay at this hotel again."

"Would stay again"

"We have used this hotel for over 14 years as it is convenient for when we visit family. Over the years we have seen many changes, generally all good. This is the second time we have stayed since IHG have taken over and you can see the difference. Staff were helpful, welcoming and professional. I mentioned a couple of things and they were sorted immediately. The Housekeeping Manager checked that everything was alright with our room .....and it was! I do so love having Elemis products! I used the gym, which is great for hotel guests as open 24/7. The pool area is lovely and I did use it, but as I'm a fast length swimmer, I only managed to use once before it got busy and more children arrived. We ate in the Marco Pierre White restaurant on one evening and food was as expected, good but not amazing and quite pricey. Service was a little slow, but that was not a major problem. Bar staff were good and attentive, offering me an alternative sparkling wine, as I do not like prosecco. Breakfast was good but possibly a little more choice needed on cheeses and available breads. We will be staying again and would recommend. Overall a good stay and thank you to all the staff."

"Great location to and from the airport. Rooms are clean. Bathroom is a bit dated. Has all the facilities you need. Staff are absolutely amazing and really helpful. "