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"The room was small but nicely organized and clean. The free shuttle between the airport and the hotel was on time and feet nice. Also their free breakfast buffet with various selection gets a high point!"

"Great all around. Could use more bedside plugs that would work for people that need to use CPAP machines"

"The airport shuttle staff was courteous. The front desk staff was also kind, but there was a significant language barrier for English speakers. The rooms were small and outdated. The surrounding neighborhood was unkempt, with litter scattered throughout. Fortunately, the hotel is within walking distance of stores."

"Check-in was well-organized and impressively fast, with staff who were polite and attentive throughout. As an airport hotel, it serves its primary purpose excellently — providing convenient and stress-free access to early departures from Narita Airport. The free shuttle service to the airport is a particularly practical and appreciated amenity. The room was clean and perfectly adequate for the purpose, though expectations should be calibrated accordingly for an airport property of this nature. Overall, a functional and reliable choice for travelers with early flights out of Narita."

"Rooms were cleaned everyday, but they did have room for improvement like fixing some scuffs in the walls of our room. Airport shuttle was a bit weird since you had to book a reservation for the shuttle through their website but overall it was pretty good. Staff were super helpful and friendly, gave recommendations for local spots to visit and enjoy, spoke English very well and were able to accommodate if asked. The breakfast buffet has a good variety of options, though it can be a bit expensive if your booking doesn’t have the buffet included. Overall, it was a good place to rest, eat, and it’s located in the middle of a lot of shopping centers, temples and near the train stations."

"Breakfast quality was poor"

"My flight was delayed for 21 hours and I stayed at this hotel as a result. The property looks nice from the outside and in general. All the dining facilities were closed by the time I checked in, so I can not fairly comment on those. Also, the airport shuttle was no longer in service at that time of night, approximately 10:30PM. The shuttle to the airport the next morning, though, was very helpful. The room itself was nice, but a bit outdated. The bathroom could definitely use some modernizing. Our interaction with the staff was brief, but they were kind and helpful. All things considered, it is not a bad place given this was an emergency situation. All in all, based on my personal experience: Not Bad but Not Stellar."

"Public bath is nice."

"Rooms were clean and spacious for Japan standards and the toilets in room are Toto’s/ bidet and heated seats but does not sing. my check in and out times were not busy I did on golden week around 18:45 and it was efficient. Rm 212 faced parking lot and Hilton Breakfast had many choices and super delicious. They had an egg station where the egg for omurice was being made but chef was willing to cook anything else if requested including putting cheese…but honestly the egg as is is perfect! Drinks are self serve and I truly fell in love with the homemade tofu and yuzu salt broth for soba. Swimming pool area was large for 6 families with kids to have fun without disturbing each other but this is why I took 1 star for cleanliness…the hot tub had black colours around the edges but was not slimy …yes I made sure before I got in…just doesn’t look appealing as that is part of perspective. Towels was best brought from room as the “free ones” in gym look like rags. This was surprisingly disappointing since this hotel is classy and clean in every other way. Pillows- my room had a choice of 2 . One soft and the other was ergonomic which it was extremely nice to have and sleep. 24 hour family mart and selection is grab it while you see it. I was lucky to get the new pokepedia and Sanrio collab items that literally just got released. Free shuttle at Term 1 and 2 to hotel and 2 other shuttle 1) fo mall 2) train station I would say that I’d stay here again! "