“We booked a premium room which required a phone call to understand the description. Booked it on the understanding that it had been refurbished but it was only partly refurbished with broken cupboards, low grade fittings and mixed crockery, only one knife and no tea towel to dry dishes. Water pressure was really low. Ants were a problem on check in and later during the stay. Provided with insect spray on first instance but on second instance it couldn't be found and we were told to buy our own....
“We booked a premium room which required a phone call to understand the description. Booked it on the understanding that it had been refurbished but it was only partly refurbished with broken cupboards, low grade fittings and mixed crockery, only one knife and no tea towel to dry dishes. Water pressure was really low. Ants were a problem on check in and later during the stay. Provided with insect spray on first instance but on second instance it couldn't be found and we were told to buy our own....
Janine