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"I am extremely disappointment regarding my recent stay. I originally booked a Suite for my family of four. However, upon arrival, I was placed in a one-bedroom suite that lacked a door for the shower section, providing no privacy. My room category was downgraded without my knowledge or consent. Despite this, the hotel has maintained its non-refundable policy and kept my entire payment. This is especially frustrating as I was assured by the manager that I would receive a refund for the discrepancy. Furthermore, the property had a significant mosquito issue, and there appeared to be a complete lack of coordination regarding bookings and reservations. I expected much better service from a hotel chain of this magnitude. Beware of this hotel. It’s a complete bait and switch. Would never recommend or stay here again. "

"Everything was just right"

"Lovely place close to Great Anse beach and local restaurants. Beautiful views of the coast if you get a hill room. "

"Pool and common area were nicely appointed with furniture recently updated. The rooms are in need of renovations. "

"I love the Gem. Friendly people, nice view, comfortable, clean, and everything we want in a place to stay. Love the balcony. It's not for those looking for luxury, but excellent for those who want clean and comfortable in a nice location."

"The most enjoyable and accommodating vacation, thanks to the wonderful staff and amazing amenities especially the delicious dishes at The Spice Restaurant. The people are very friendly and welcoming, I would definitely recommend. Loved it. Jess!"

"From the moment we arrived, the staff made us feel genuinely welcomed with warm smiles and exceptional service. The property itself is stunning, well maintained with breathtaking views, luxurious décor, and an atmosphere that instantly puts you at ease. Our room was spacious, beautifully designed. The bed was unbelievably comfortable, and waking up each morning felt like a dream. Dining at the resort was an experience in itself. Every meal was fresh, flavorful, and beautifully presented. The variety of options ensured there was something for everyone, and the service at each restaurant was top-tier. The ocean views are just breathtaking. The attention to detail throughout the resort is unmatched. What stood out the most was the level of customer service, staff consistently went above and beyond to ensure every need was met. It felt personalized, not just professional. Overall, this resort delivers a perfect blend of luxury, comfort, and exceptional service. I would highly recommend it to anyone looking for a relaxing and unforgettable getaway. I can’t wait to return!"

"Brand new pool and beach chairs. Outdoor shower and foot wash. Kitchen is closed at this time. "

"Room was clean. Staff was Wonderful. Mrs Sharon and her family did an excellent job. Thr Reef is absolutely a Gem..being able to have all your necessities with such a laid back vibe. I had the Honeymoon Suite.. my own private pool was so nice.. literally steps away from the beach..the only thing that was a shock was the hill on the driveway .. which is nothing compared to everything else. The view of the stars at night was absolutely beautiful. "