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"Clean big rooms"

"Louise restaurant manager exceptional Hotel and bedroom nice and warm although bathroom needs updating. Service in the restaurant slow "

"Lovely spacios room and prime location, we love it at the imperial. "

"Ladies at the front desk in the evenings, Amanda and her manager, exceptionally professional and great service. Highly recommend. "

"Efficient check in. Very friendly and helpful staff. Had an issue with the TV remote in our room which the staff rectified immediately by sending a replacement to the room. Clean and spacious room with comfy bed and ample storage for clothes. Iron and hair dryer worked perfectly. Spacious shower cubicle with plenty of hot, high pressure water, and complimentary shower gel and shampoo. Breakfast is buffet style with a great choice of full English and continental ingredients, including a waffle maker for the kids. Stayed for 2 nights and couldn’t fault the place. Value for what we paid and would definitely re-book. "

"Very nice hotel "

"Clean room "

"Hotel is a bit run down in the rooms but i think that is reflective of the price and didn'taffect tge stay. The tea/coffee/sugar holder was filthy, other than that seemed clean. The reception staff were lovely."

"First time staying at this hotel. We booked for an anniversary weekend for 3 nights. Staff are so friendly and courteous, from reception to the bar and the spa area. The foyer as you walk in is so beautiful, with the hanging lights and grandeur. It’s kept very clean and tidy every day. There’s a bar area up the steps from foyer where you’ll find comfy sofas and big chairs to lounge in, this was such a nice area to sit and have pre-drinks before heading to the restaurant for evening meal. During the day you can sit with a good book and enjoy the comings and goings of the hotel. There is soft music playing all the time which just adds to the ambience. We had such a lovely relaxing break. Spa We booked the couples day at the spa which included massage, Thermal spa experience and afternoon tea - this was sublime. Definitely recommend doing this if you can. Afternoon tea, especially, was a lovely treat and so tasty. Special thanks to Beth, on spa reception who went above and beyond for us during our time at the spa. There were a few hiccups but all dealt with promptly and professionally. The rooms We booked a superior room, was really lovely with the addition of small table and armchair to the side of the bed. Overall, we had such a lovely few days and big thanks to all the members of staff who served with a smile and made us feel very comfortable. Highly recommend this hotel if you are looking for a relaxing stay with spa and treatments. Thank you "