2/10 Terrible
James
Traveled with family
Jun 11, 2024
Disliked: Staff & service
Showed up for my room at about 10:15pm to check-in into our room that was reserved to find the office locked up for the night. Called the number on the door staying that they were on the property but found out by the voice on the phone that they were closed at 9:45 pm and no one was available to check us in for the evening and got an apology for our loss. They did try to call us before they left for the night but my cellphone was dead at the time and a message was left but not before screwing up or evening. Ended up driving an extra 3 hrs to get to our home north of Montgomery to get to bed. They should not have taking the reservation with informing us that they weren't able to staff the check-in office for our arrival. Every unsatisfied.
James
Stayed 1 night in Jun 2024