Excelsior Hotel Downtown

Property class: 4

Choose dates to view prices

Reviews

7.0 out of 10
Good
Located close to Al Ghurair Centre and City Centre Deira, Excelsior Hotel Downtown provides a free grocery shopping service, shopping on site, and a hair salon. The on-site restaurant, Bistro Restaurant, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a business center, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Suite

A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains.

Executive Suite

  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Executive Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Executive Twin Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, a bedside table, and a lamp.

Executive Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Superior Twin Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room

A hotel room with a bed, bedside lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Superior Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Located in Deira, a neighborhood in Dubai, Excelsior Hotel Downtown is near the airport and near a metro station. Travelers eager for a bit of culture can stop by Dubai Museum, while those who have shopping on the agenda may want to visit Al Ghurair Centre and City Centre Deira. Dubai Creek and Gold Souk are two other places to visit that come recommended. Visit our Dubai travel guide
Map
Al Rigga Street, Deira, Dubai, 29499

What's nearby

  • An indoor seating area with large windows overlooking a Starbucks.
    Al Ghurair Centre
    6 min walk - 0.6 km
  • A modern sculpture with a clock, palm trees, and urban buildings in the background.
    Deira Clocktower
    12 min walk - 1.1 km
  • A coastal cityscape with a prominent mosque, a minaret, and traditional boats.
    Dubai Creek
    13 min walk - 1.2 km
  • A modern building with a curved entrance and large windows, surrounded by a busy street with cars and pedestrians.
    City Centre Deira
    3 min drive - 2.4 km
  • Reef Mall
    7 min walk - 0.7 km

Getting around

  • Al Rigga Station
    4 min walk
  • Dubai Intl. Airport (DXB)
    11 min drive

Restaurants

  • Grano Coffee
    2 min walk
  • Hardees
    3 min walk
  • Beirut Restaurant and Grills مطعم ومشاوي بيروت
    2 min walk
  • New Marina Restaurant
    2 min walk
  • Qwaider Al Nabulsi Restaurant & Sweets مطعم وحلويات قويدر النابلسي
    5 min walk

About this property

Excelsior Hotel Downtown

  • Upscale hotel near Al Ghurair Centre
  • Located close to City Centre Deira and BurJuman Mall, Excelsior Hotel Downtown provides a free grocery shopping service, shopping on site, and a hair salon. The on-site restaurant, Bistro Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business center.
  • Additional perks include:
    • An outdoor pool
    • Free self parking
    • A roundtrip airport shuttle (surcharge), free newspapers, and tour/ticket assistance
    • Luggage storage, a banquet hall, and ATM/banking services
  • Room features
  • All 139 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and bidets
    • 32-inch flat-screen TVs with premium channels
    • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Bistro Restaurant

Things to do

  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: AED 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 120.0 per night
Cribs (infant beds) are not available

Property payment types

  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AED 150 per vehicle
  • Late check-out fee: AED 150
  • Rollaway bed fee: AED 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 510238

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Excelsior Hotel Downtown have a pool?

Yes, this property has an outdoor pool.

Is Excelsior Hotel Downtown pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Excelsior Hotel Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Excelsior Hotel Downtown?

Check-out is at noon. Late check-out is available for AED 150.

Does Excelsior Hotel Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 150 per vehicle applies.

Where is Excelsior Hotel Downtown located?

Located in Deira, this hotel is within 1 mi (2 km) of Al Ghurair Centre and Dubai Creek. City Centre Deira and Gold Souk are also within 2 mi (3 km). Al Rigga Station is only a 4-minute walk and Union Station is 12 minutes.

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Reviews

Excelsior Hotel Downtown Reviews

7.0

Good

7.2

Cleanliness

7.2

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 61 out of 212 reviews
Rating 8 - Good. 53 out of 212 reviews
Rating 6 - Okay. 41 out of 212 reviews
Rating 4 - Poor. 32 out of 212 reviews
Rating 2 - Terrible. 25 out of 212 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, amenities
Very supportive and friendly staff, thank you.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Location was good. No hot water was a problem.
Stayed 14 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a clean hotel and looked completely different from the pictures. Our first room was awful, and they had to change it. However, the staff and workers were very nice and kind, which was the only good part of our stay. Tge area of hotel was so bad and not good for stay. Busy- dirty.
Stayed 8 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
I like that everything was near perfect location restaurant shopping and entertainment!!
Stayed 19 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. The toilet was covered in human dirt. There was a door in our room that connected our room to the next room (519&518). They were smoking all the time and irritated us because of the tobacco smell and contamination penetrating through that door. Staff didn’t confront them.
Stayed 4 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean, every day after coming back at night I found out they didn’t clean the room, after complaining they clean only one night the room. Also they refuse to give you clean towels. I even spoke with the manager Mustapha who didn’t do anything and only said “ Next time you here we will clean up the room” That was very sarcastic. The phone in the room also didn’t work It was a terrible unacceptable experience.
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness
Helt OK Bra beliggenhet Mye Indisk og Arabisk mat og underhodning
Stayed 11 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Very disappointed. No restaurants to have food. Very rude manager
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place to Stay

I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
Stayed 1 night in Jan 2022
Verified review

4/10 Poor

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in city centre, and access every where.
Stayed 3 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As good as always

My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :).
Stayed 21 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure

I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Stayed 4 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive cleaningness

I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Stayed 7 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable & Clean

Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good hotel!

Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Stayed 2 nights in Apr 2021
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Need renovation & pest control

I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Stayed 8 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very courteous
Stayed 2 nights in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service like always

Very good hotel like always. The staff is very comprehensive et qualified. See you soon
Stayed 24 nights in Aug 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Convenient but noisy

Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor.
Stayed 3 nights in Feb 2020