I stayed at this hotel for two nights. The location is excellent, right next to Dubai Mall, and the view of the fountain show from the balcony was beautiful. The room was clean despite the building being older, and breakfast was fresh and well-prepared.
However, I experienced a serious safety issue. On my way to the airport, I used the hotelโs transportation service. During the ride, the driver made several inappropriate and uncomfortable comments. I felt extremely unsafe and anxious throughout the journey.
After arriving at the airport, I reported the incident to the hotel. Their response was disappointing. Hotel told me the driver was just a contracted provider, not a hotel employee. This felt dismissive, especially considering I had asked staff beforehand if the service was safe and had trusted their reassurance.
During my stay, I had used other transportation services in the city with no problems. It was only the hotel-arranged ride that raised concerns. I also noticed that access to guest floors from the lobby was open and unmonitored, which further added to my discomfort.
This hotel offers many great features, but safety should never be compromised. I hope they take stronger action in the future to protect their guests. I wonโt be returning, and I encourage solo travelers especially to be cautious.
