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Reviews of Gateway Motel Carnarvon

3 out of 5
Gateway Motel Carnarvon
379 Robinson Street, East Carnarvon, WA

Reviews

6.2
Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 14 out of 44 reviews" "
Rating 6 - Okay. 11 out of 44 reviews" "
Rating 4 - Poor. 3 out of 44 reviews" "
Rating 2 - Terrible. 10 out of 44 reviews" "

6.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Louisa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Rawinia

Traveled with family
Liked: Staff & service
I would recommend an overnight stay.
The unit looked tired and in need of a face lift, We had all what was needed and towels replinished daily. The customer laundry area was filthy and in need of a clean. As a bonus there was a restaurant onsite which served delicious food.
Stayed 2 nights in Apr 2021

6/10 Okay

Peter

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The carpets could use a good clean or replaced.
Stayed 1 night in Mar 2021

6/10 Okay

Hayden

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel, about what you'd expect for the price.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Reception staff were friendly. Nothing else was pleasant.
Stayed 2 nights in Sep 2020

6/10 Okay

Michael

Stayed 1 night in Sep 2020

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Kathy, Albany

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All pretty good. The bed was comfy and the room was clean.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Filthy and falling apart! Room stunk. Also had to pay $20 more than advertised on Expedia for the experience.
Stayed 1 night in Jul 2020

2/10 Terrible

Eddy, Perth

Traveled with family
Arrived at reception to be told that they could not honour my booking as there were no rooms available so after travelling from Perth for 10 hours or so I had to try and find other accommodation. Unfortunately, Carnarvon was totally booked out so went to the pub instead and one of the staff members there rang the Caravan Park. Luckily, there was a last minute cancellation and I was in the right place at the right time otherwise I would have been sleeping in my car! Stressed, grumpy and tired!
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

2/10 Terrible

Tania, Perth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged more at check-in and told that Expedia’s prices are not correct and that we should have booked directly with them. Told that if we don’t like it, there is plenty of other people that would like the room. Room configuration was supposed to be 1 Queen and 1 Twin bed..but was allocated 1 Queen bed only, however they kindly changed the room to what we had requested. Large cobwebs clearly visible in the room. Bedside light not working and when I went to get into bed noticed there was no plug on the end of the cord, just bare wires...and this was between the mattress and the wall! Clearly we would not recommend this property, nor would we ever stay there again!
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Staff were friendly
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Liked: Amenities
Convenient to find and good parking I wasn’t overly impressed with cleanliness Bathroom tap dropped, bedside table sticky and bed lamps flickered and could not use them. Staff advised they didn’t like Wotif booking, gave me business cards to use next time. Was charged more than wotif price
Stayed 1 night in Jun 2020

10/10 Excellent

Amaya, Perth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older motel, however still in good condition and well looked after. Friendly warm greeting at the front desk, informative and helpful in recommendations for the town of Carnarvon.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine. It was making a booking through wotif which was the problem. When arriving there was no book8ng and it cost$15 more on arrival. The property told me they do not use wotif or other online booking companies. So really unsure on what when how? Great place to overnight though. Zero complaints on the place
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The carpet was very dirty and should be ripped out and tiles put in
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Reception on Jun 28, 2019
Thank you for your Review, we hope you enjoyed your stay

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
The rooms are a bit tired, but having 2 separate rooms as the Family room was great. Also very well priced, and breakfast was included.
Stayed 1 night in Jan 2019
Response from denise on Feb 7, 2019
Hi Thanks for taking the time to do a review. We are glad you are happy with the two rooms, which just allows for that bit more privacy. We are in the process of painting and steam cleaning carpets and have done rooms 1 to 40 hopefully we will have finished all the rooms before you visit again.

8/10 Good

Robyn, Tom Price WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay at the Gateway. It is easy to access whether in a truck or light vehicle, friendly helpful staff and rooms though simple are all we need. Love the buffet too.
Stayed 1 night in Oct 2018

6/10 Okay

Julie, Perth

Liked: Staff & service, room comfort
Hotel room was mediocre not a lot going for it. Needs a good makeover. Carpets are shabby as is the curtains.
Stayed 1 night in Oct 2018

8/10 Good

Jan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night stop on way north with microwave & toaster to prepare a simple meal. Comfortable bed.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old run down hotel, sheets beds appeared to be not clean, floors not vacuumed or mopped, leaking fridge, cockroaches in fridge and ironing board cover, very old sir con hardly worked. Terrible experience. Do not stay here!!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good size room for an overnight stay. Comfortable beds, friendly staff. Neat and tidy - just need to reduce the amount of bleach used in the bathroom as the whole room had to be aired out.
Stayed 1 night in Oct 2018

10/10 Excellent

Wolfgang, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need a car, because the motel is to far away from town.
Stayed 7 nights in Sep 2018

4/10 Poor

andy, goode beach w.australia

Disliked: Staff & service
Lack of support by the management
Circumstances prevented us from staying the last night of our booking. We visited the office and enquired about a refund for the final night. Management refused to consider our request saying we must take it up with Expedia as you were the otganisation that deducted the cost from my credit card. Expedia.com was impossible to contact over this matter, this seemed illogical as they surely would have received payment for our booking. I understand there may have been a deduction in fefund because of my forced premature departure, but no structure to address this matter and a contact attempt by the hotel management , just a point blank refusal to address our request. Very disappointed by the lack of action by thr gateway motel management, and very disappointed by the difficulty posed by expedia.com to being contacted to address this matter.
Stayed 5 nights in Aug 2018

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good place to stay
Traveling looking for a place to stay great price just across the road to beach walking distance to shops and around the place would have loved to stay longer will have to come back.
Stayed 1 night in Aug 2018

4/10 Poor

Jeffrey, Carnarvon

Liked: Staff & service, property conditions & facilities
The Gateway Motel is not honest
The Gateway Motel stated that wifi was available and provided me with a password. Unfortunately there was no wifi for the three days that we were there. The Gateway Motel tried to help me with a two different connections - but to no avail. The wifi did not work. This is false advertising and if I had been advised that there was no wifi I would not have booked the Gateway Motel
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
On our way home
One word absolutely disgusting, my daughter and I stayed here for one night on our trip home and we couldn’t get out fast enough, would’ve rather slept in the car. Stained carpet, bleach stained and torn towels, stained curtains and bed linen. It was freezing cold as split system only blew cold air, no top sheets and only bed cover no blankets supplied at all. I can’t believe they can charge this much for such a terrible room.
Stayed 1 night in Jul 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, serviceable overnight stay.
This was just an overnight stay on our way North. The room/bed was comfortable and amenities good (eg fridge, microwave, aircond, and there were extra beds in the room). The bathroom fan didn't work. We had dinner in the restaurant - pasta buffet, which was wonderful. We couldn't get the free WiFi to work at all, despite many tries.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Basic room, Not a fan of Hotels.com.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not get to stay. Received confirmation email from Wotif on 30th June. When arrived was told that there was no booking and nothing available. Had to travel a further 2.5 hours at night after travelling for 12 hours. Not happy.
Stayed 1 night in Jun 2018

6/10 Okay

Adi, Darwin

Liked: Staff & service, room comfort
Beat was the breakfast, awsome and delicious😚
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very dated for the cost of room. Cleaning needs improving.
Stayed 1 night in May 2018

2/10 Terrible

John, mandurah

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty room
Carpets filthy with stains everywhere, soiled bedspread and stains on pillow cases, Advertised WiFi in rooms but unable to get reception had to be near office to connect, mis-leading advertising. Water went off when I was having a shower, ugh..... Give it a miss.
Stayed 3 nights in Apr 2018

8/10 Good

Shellee

Liked: Cleanliness, staff & service, room comfort
Quick stopover
We were travelling to Exmouth so it was a quick stopover that was affordable and the did food which was very nice

8/10 Good

Kristy

Liked: Staff & service, room comfort

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really nice motel, friendly staff and great breakfast.

8/10 Good

Bernie

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Garrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great location, clean room, friendly staff

6/10 Okay

Angela

Disliked: Property conditions & facilities
Pretty old basic room... cold shower!
Stayed 1 night in Jan 2018
Response from Phillip on Feb 6, 2018
I do apologise for your experience Angela. We are currently renovating half of our hotel and soon will be opening up to our guest. we hope that you'll stay with us in the future. Kind Regards The Gateway Motel Team.