โArrived at the property and called to check in. Was told that property was closed for refurbishment and I had to go to a different property managed by them 15 minutes away.
Got there and room was minimal and bare. Host was nice but it wasnโt an aparthotel as the original one was advertised as.
I left and booked a night at a local Travelodge instead. โ
โThis is a cheap hotel in the middle of sheerness. No itโs not five star but service was excellent. Canโt remember the last time a staff member showed you to the room. Would definitely stay again. โ
โSome of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...