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Reviews of Best Western Plus City Centre Inn

3 out of 5
Best Western Plus City Centre Inn
11310 109 St Nw, Edmonton, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 999 reviews" "
Rating 8 - Good. 367 out of 999 reviews" "
Rating 6 - Okay. 85 out of 999 reviews" "
Rating 4 - Poor. 34 out of 999 reviews" "
Rating 2 - Terrible. 25 out of 999 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jessie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well kept. Some rooms dont have outside windows. They open to an interior hallway. Restaraunt had great food.
Stayed 2 nights in Apr 2024

6/10 Okay

Dirma

Traveled with family
Liked: Staff & service, amenities
The accessibility to the mall and the swimming pool were fun. Wish the room smelled a little less musty- had a marijuana smell most likely because of the carpet but we turned our fan on.
Stayed 1 night in May 2024
Response from Front Desk on May 10, 2024
We are a fully smoke free hotel. Though it can be hard to 100% stop people from smoking. When people do, we do our best to get rid of the smell. Sorry for the inconvenience this may have caused you.

8/10 Good

Jessie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Alot of the rooms dont have an outside window they open up into an interior hallway. The rom was clean, and the shower semed like it was brand new.
Stayed 3 nights in Apr 2024
Response from Front Desk on May 4, 2024
Thank you for the great review. The next time you would like to stay with us, give us a call. That way we can try to get you into one of the rooms with the windows that look to the outside, instead of the hallways. We look forward to seeing you again.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a second time. This will be our go to when in Edmonton. The location is convenient and easy to drive to. Both our stays have been quiet, the bed and pillows are comfy. Kingsway mall is right across the street. The restaurant has good food. The rooms are clean. We really enjoy are stay here.
Stayed 1 night in May 2024
Response from Front Desk on May 4, 2024
Thank you for the amazing review. We are glad your past stays with us have been great. We look forward to seeing you again in the future.

10/10 Excellent

Deborah, Calgary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet..the bed was comfy. Convenient for my conference
Stayed 2 nights in Apr 2024
Response from Front Desk on May 3, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the location was ideal for you.

10/10 Excellent

Jo-Ann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quiet place had no problem sleeping. Liked that it was in walking distance from the hospital and mall.
Stayed 3 nights in Apr 2024
Response from Front Desk on May 3, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the location was nice and ideal for you.

8/10 Good

Eryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was a little steep for what the room was.
Stayed 1 night in Mar 2024
Response from Front Desk on May 3, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Yes the prices as a little high when comparing to the other hotels in the area. But we do have more amenities in the rooms and we have a pool with a hot tub and waterslide. So these amenities do bring the price up a bit.

2/10 Terrible

D

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged me for a booking and when i wanted to cancel and change the dates they kept the 120 dollars and wanted to charge me again instead of mivung the date because of some non rerund policy. Pretty lame.
Stayed 1 night in Apr 2024
Response from Front Desk on May 3, 2024
We require 24 hours in advance to cancel a room without charging any cancelation fee. Sorry for the inconvenience this may have caused.

10/10 Excellent

Stephanie, High Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 3, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

4/10 Poor

JIE MIN

Traveled with family
Disliked: Amenities, property conditions & facilities
The facilities are quite old, we got stuck in the elevator, the door over half closed then stop working, the shower tap was so bad, hard to turn on and off, even you require housekeeping services but still nobody clean your room. Overall not a good place to stay.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 27, 2024
Sorry for the inconvenience of the elevator. It was looked into soon after you brought it up the front desk staff. It ended up being the "hold open" door being stuck on. As for the missing the housekeeping. It is on request bases only. As long as the request is put in by 10:00am the it should have been done. I will pass your missing housekeeping onto the manager. Sorry for the inconvenience

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for Oilers games.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you for the great review. Glad you had a good stay Glad it was convenient to get to the arena for the game.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you for the great review. Glad you had a good stay

8/10 Good

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 27, 2024
Thank you for the great review. Glad you had a good stay.

6/10 Okay

Anthony

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you for the good review. Glad you had an alright stay

6/10 Okay

margaret

Stayed 1 night in Apr 2024
Response from Front Desk on May 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you for the great review. We are glad you hade a good stay.

10/10 Excellent

Tamera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean place to stay, disappointed that the Tim Hortons closed, we book at this hotel for the convenience of morning coffees now have to drive off site for morning coffees, not a huge deal but was sure convenient
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you for the great review. Even though the Tim's is closed down now. We do have complementary coffee for guests in the gift shop

10/10 Excellent

Vivian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super, nice and clean .. Front person was great ..
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 19, 2024
Thank you for the great review. Glad the room was nice and clean and that the staff were great for you too.

8/10 Good

Navjeet

Traveled with family
Liked: Property conditions & facilities
Safe to stay. Staff is helpful. Easy to parking. They have a lot of parking available
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 19, 2024
Thank you for the great review. We are glad that the staff were friendly and that the parking was easy for you as well.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Great! The restaurant was so wonderful and the staff were all very nice. Very convenient for our weekend. Only thing I wish it would have said was that Tim Hortons was closed as we had an early morning on Saturday and we were relying on there for a quick breakfast and coffee. Otherwise everything was great!
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre. We are glad you had an amazing stay. Yes the Tim Horton's did get shut down. Though we do have a convenience store in the lobby. It does have complementary coffee for guests. As well as plenty of snack and other drink options for purchase. I hope you get the chance to try it out. If you stay with us again in the future.

6/10 Okay

Mona

Traveled with partner
Liked: Property conditions & facilities
This Hotel is convenient to theRoyal Alex hospital. It felt safe. The staff were helpful. The room was clean.
Stayed 2 nights in Apr 2024
Response from Michael Manager on Apr 13, 2024
Thanks for staying with us Mona. If there is anything that we can do to make your next stay a 5 out of 5, please don’t hesitate to let us know.

10/10 Excellent

Brenda

Stayed 2 nights in Apr 2024
Response from Front Desk on May 3, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

vinil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Margit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at the dining room. We wanted coffee late in the evening and she made a fresh pot. Room was clean and shopping across the street.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you had a great experience in the restaurant as well. Glad the location of the mall was nice and convenient for you.Thank you for the great score and review.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant had bannock
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad you liked the restaurant as well.

10/10 Excellent

Diane

Liked: Property conditions & facilities
My go to place. But a few rooms need small updating or minor maintenance
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Yes, there are still a few rooms that we haven't renovated yet. But we are sill in the process of doing upgrades. Thank you for the great score and review.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained has become my go hotel
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We look forward to seeing you again

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Clean rooms & friendly stafff
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the staff were great for you and that the room was nice and clean

10/10 Excellent

Kamber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient to have Tim Horton's inside the building.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Though we no longer have the Tim Horton's. We are doing new renovations instead.

8/10 Good

Philip

Traveled with family
.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite noisy...I had to wear earplugs to be able to sleep. There was outside traffic noise, but also a weird sound that seemed to be coming from the wall or ceiling, like maybe another room?
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. Sorry for the inconvenience this may have caused you. If you ever experience noise or any issues in the room. You can let the front desk know. We will do our best to resolve the issue for you.Thank you for the feedback.

10/10 Excellent

Darell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staff.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

6/10 Okay

Zach

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.

6/10 Okay

Rod

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and parking lot was just fine it was the general area surrounding it that was very shabby
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are on the outside of downtown. But we do have security that patrol the building to keep things secure.

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to Kingsway Mall for shopping, there is a restaurant in the hotel, it is very clean, check in was easy and efficient. I would stay again
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you like the mall close by and happy to hear the check in process was nice and easy for you. Thank you for the great score and review.

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 19, 2024
Thank you for the great review. Glad you had a good stay.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient for shopping and entertainment
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Melinda

Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of homeless shooting up right outside the doors. Not something we want the kids to see.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Yes, sometimes homeless people do wonder and try to hang out. Though as soon as we see them hanging out, we get our security to escort them off property.

4/10 Poor

Teanna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 18, 2024
I am sorry to see your stay did not meet your expectations. I hope you will give us another chance to provide you with a superior experince.

10/10 Excellent

Randy

Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

6/10 Okay

Jordan

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is very comfy, the duvet and pillows are wonderfully plush. Rooms are spotless. Bathroom is pristine. I like that the mall, especially Walmart, is just across the road, Very handy for food/drink/snacks. And a Tim Hortons attached to the hotel. Didn't use the gym or pool, but it looks like a perfect place to entertain families, young and old.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We are glad you liked the location and the amenities in the area.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Candace

Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn.We are glad you had an amazing stay. Thank you for the great score and review.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Bathroom is small. Parking lot is small
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.

10/10 Excellent

Darla, fort mcmurray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel bed were soft, nice fire place and little fridge. There was a Tim Hortons at the hotel which was convenient for quick food options. Then also had a business area for snacks and computer usage. Would stay again
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We are glad you like the amenities in the room and the gift shop in the lobby.

10/10 Excellent

adam

Great experience
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.