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TRU BY Hilton Edmonton Windermere

2.5 star property
Travelers balance fun and relaxation at this Edmonton hotel with its arcade room and indoor pool just minutes from Snow Valley Ski Club

Choose dates to view prices

TRU BY Hilton Edmonton Windermere offers continental breakfast, an arcade/game room, indoor pool, gym, free WiFi, and self parking. Enjoy the billiards table for extra fun. Staff receive consistently positive reviews from guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is ₩111,083
₩126,634 total
includes taxes & fees
Jun 7 - Jun 8

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available

Cribs (infant beds) are available for CAD 25.00 per stay

Property payment types

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does TRU BY Hilton Edmonton Windermere have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–11:00 PM.

How much does it cost to stay at TRU BY Hilton Edmonton Windermere?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at TRU BY Hilton Edmonton Windermere on Jun 7, 2026 start from ₩111,083, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is TRU BY Hilton Edmonton Windermere pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CAD 35.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at TRU BY Hilton Edmonton Windermere?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available from 3:00 AM– 11:00 AM for a fee of CAD 35.00.

What time is check-out at TRU BY Hilton Edmonton Windermere?

Check-out is at 11:00 AM.

Where is TRU BY Hilton Edmonton Windermere located?

Located in Southwest Edmonton, this hotel is 5.8 mi (9.3 km) from South Edmonton Common and within 12 mi (20 km) of Snow Valley Ski Club and University of Alberta. West Edmonton Mall and Edmonton City Centre are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.8

Cleanliness

8.4

Amenities

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 706 out of 1361 reviews
Rating 8 - Good. 355 out of 1361 reviews
Rating 6 - Okay. 148 out of 1361 reviews
Rating 4 - Poor. 73 out of 1361 reviews
Rating 2 - Terrible. 79 out of 1361 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent facilities - like the breakfast and parking and clean room.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and hospitality. Great pancakes & friendly environment
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice to have some microwavable meals available for purchase and/or some healthier meal type items to purchase. Also, the pillows were absolutely terrible. The staff were very nice.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Alice

Liked: Cleanliness, amenities, property conditions & facilities
The rooms where very clean and the staff was great.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hotel to be unique and creatively decorated. Had everything we needed in the room. Only complaint would be the pillows were old and uncomfortable, need to be replaced. Breakfast was decent and enough options. Staff was kind. Would stay again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find the hotel and is was close to a main road. The staff was friendly, the room was clean and tidy.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and comfortable bed. Very small rooms.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Room, lobby, staff, all great
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Yuanchao

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is not decent, but the staff are nice.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities
Clean room, comfy bed, nice sheets, continental breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this hotel on many occasions. The staff and service has always been incredible.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Rachel R M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are on the smaller side. I was disappointed there was no microwave and there is no Freezer in the fridge. The pillows were flat. The hotel is new and clean. Staff were friendly. The breakfast was very standard.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Michelle

awesome clean room, very friendly staff, cute hotel!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

cindy

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Good accessibility.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities
Great location and great hotel.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The soundproofing of the hotel could be improved. On the first night, I was woken up in the middle of the night by children running and playing in the hallway. However, the following nights were very quiet, and I was able to sleep well. Overall, it was still a good stay. I would suggest that the front desk consider providing earplugs for guests to improve their experience.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Ed

Liked: Cleanliness, amenities, property conditions & facilities
Bed was super comfortable and breakfast was wonderful
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall feel of the building was great. the lounge area with the pool table was a great way to spend some down time.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

luyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite new and well - equipped with entertainment facilities! However, there's a little issue with the bed in my room. There's some noise when I turn over.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located. The hard flooring in the rooms is great for when you have a pet
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Night-time main desk staff available, courteous, and helpful.
Stayed 1 night in Jan 2026
Verified

8/10 Good

chantel

Liked: Cleanliness, staff & service
Room was clean and the location is amazing. Staff are always helpful and friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is great, clean rooms, always friendly staff. Stay here whenever we go down to the city.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Amit

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and courteous but the one thing that stood out was the lobby as it was an amazing area to have my meetings and just chill. Lobby has ample comfortable seating with tvs and pool table. I will definitely be back
Stayed 4 nights in Feb 2026