Standard Room | Lake view
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Reviews of Boato Hotel

4 out of 5
Boato Hotel
Vía Vda. Palestina, El Peñol, Antioquia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 16 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property. Staff was amazing. My lar #6 was comfortable. The difficulty of walking the property is real.
Stayed 2 nights in Apr 2024
Response from María on Apr 15, 2024
Thank you for your comment, we are glad to hear that you enjoyed your stay with us, we look forward to seeing you again.

10/10 Excellent

Tracey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and very attentive! 10/10 We stayed in the family room (Lar 11) and we had amazing views from our room. Safe and enjoyable for kids and adults. We went with an 3yr old and 8yr old and they enjoyed it a lot! Great breakfast options, vegetarian and vegan friendly also available. They also have room service which is excellent! The hottub on the deck of the room is a must do! Very enjoyable and with an amazing view. It gets cold when it rains, so bring your rain coat/jacket and at sunrise and sundown it gets pretty chilly. Only sidenote: you have to walk up the hill to get to the restaurant/lobby area and walk down the hill to get back to your room. It is not suitable for people who have walking disabilities or difficulties.
Stayed 2 nights in Dec 2023
Response from María on Dec 26, 2023
Thank you very much for your comment, we are glad to know that you enjoyed your stay with us in our hotel, we hope to see you again !

10/10 Excellent

Twyma

Stayed 2 nights in Dec 2023
Response from María on Dec 24, 2023
Gracias por tu calificación, nos alegra saber que tu estadía era lo que buscabas, esperamos que nos vuelvas a visitar !

10/10 Excellent

Diana

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from María on Dec 13, 2023
Muchas gracias Diana por tu calificación, nos alegra saber que has disfrutado de tu estadía con nosotros, esperamos que nos vuelvas a visitar !

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I was a little hesitant to stay here because of the rating but I am so glad we did. I'm not sure what people had to complain about. Everything was great. Do not stay here if you are not able-bodied is my only suggestion. The rooms are on a mountain side and hard to access if you or a family member is not very mobile.
Stayed 1 night in Sep 2023
Response from María on Sep 12, 2023
Thank you for staying with us, we hope you enjoyed your stay, we look forward to seeing you again !

10/10 Excellent

Gisella

Traveled with partner
Liked: Amenities
Amazing, Amazing, Amazing Stay. The service was truly unbelievable. We had Santiago attend to us during our entire stay and he was nothing but attentive, and so was the entire staff. I highly recommend anyone that visits Colombia to make a stop at this incredible gem of a hotel.
Stayed 1 night in Sep 2023
Response from María on Sep 7, 2023
We are glad you enjoyed your stay, we hope to have you back!

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely underwhelming. Arrived via the pontoon which was nice. Then a steep walk to the property up a mud path. Great views and nice concept. Food- Average at best. Overpriced because your are stuck with in the hotel, so they can name their price. Breakfast portion size enough to feed a small child, I’m still waiting for my coffee. Dinner was a poor cut of ‘fillet’ steak. Cleanliness- Bed was filthy with yellow stains on. 3 times it was changed, eventually some clean bedding. Not much empathy showed from the hotel which was a shame. Facilities- Decided to hire a jet ski at the cost of $80 for an hour which is on the pricier side. This was despite being told less by a member of staff. Also be careful as they slap on service charges for every single thing you consume. This is voluntary so you can remove it. Overall, 5/10. I believe there are better places in Guatape, don’t be roped in by their social media posts.
Stayed 1 night in Aug 2023
Response from María on Sep 13, 2023
We are sorry you did not have a good experience with us, we will be improving, thank you for your comment.

8/10 Good

YADYRA

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel increíblemente bello, pero con muchas oportunidades de mejora, aunque el personal es muy amable y hacen su mejor esfuerzo les falta un sistema de comunicación para los requerimientos que tiene uno como huésped, dado que solo manejan WhatsApp y ademas es manejado por varias personas al tiempo. Por otro lado una falla grande que encontré es que no pude llegar por tierra como lo tenia planeado debido a que la carretera de acceso esta cerrada y no se sabe por cuanto tiempo, el tema de llegar en barco no es el problema , el problema es no avisar con tiempo y así uno no hace planes que luego se deben perder por completo.
Stayed 2 nights in Jul 2023
Response from Hola Yadyra on Jul 27, 2023
Gracias por escogernos y vivir esta experiencia, tus comentarios son de mucha importancia para así crecer cada día más.Agradecemos cada una de tus observaciones, efectivamente la herramienta que utilizamos para la comunicación es a través de Whatsapp ya que es un app que permite tener un contacto directo con nuestros huéspedes debido a la ubicación de nuestras habitaciones.Con respecto al bote, es una situación externa al hotel y por este motivo se brinda la alternativa de llegar a través del agua, la cual es una experiencia completamente diferente en el cual pueden disfrutar mucho más del embalse y totalmente gratis.Esperamos verte en una próxima ocasión!

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
We couldn’t stay because we weren’t able to get there because the road is closed. We had to stay and pay in other hotel. We demand emidiagely refund of the total money
Stayed 2 nights in Jun 2023
Response from Hi Victoria on Jun 30, 2023
Every day we try to offer a quality service in everything we do, the closure of the road has been an external situation to the hotel, however, we have created a wonderful experience to get across the reservoir by boat, this information was provided through Expedia's internal message as the phone number indicated in your reservation was incorrect. We provide the stay in one of our hotels as an alternative and also at no additional cost since we cover all the service. We also indicate that the money refund has been processed, as we have indicated from the moment it was reported.

10/10 Excellent

Anny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Beautiful breathtaking views and great for fitness enthusiasts that enjoy nature and the challenges of walking up the hills. For those that would prefer to stay put, they have room service included.
View from room balcony
Guatapé
View of El Peñol from restaurant
Sailing in the lake is a must! El Peñol stone
Stayed 1 night in Jun 2023
Response from Hi Anny on Jun 29, 2023
Every day we strive to provide a magical and unforgettable experience, it is exciting to know that you have enjoyed each of the elements that make Boato the ideal place to disconnect from the routine. We hope to see you again on a future occasion to continue enjoying this paradise!

10/10 Excellent

Vishnu

Liked: Staff & service, amenities, property conditions & facilities
Beautiful place. Friendly people who were very helpful.
Stayed 2 nights in Mar 2023
Response from Hello Vishnu on Apr 18, 2023
Thank you for taking the time to share your feedback with us. We are glad you have enjoyed our location and our staff has been friendly and helpful. Our main motivation is to make our guests feel at home! We hope to see you soon!Boato Team

10/10 Excellent

Bernardo Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias por el excelente servicio
En Boato Hotel se esmeraron por brindarnos un excelente servicio, todo el personal es muy amable, las instalaciones super cómodas, una estadía para repetir y recomendar a rojos cerrados.
Stayed 3 nights in Jan 2024
Response from María on Jan 10, 2024
Gracias por tu comentario, nos alegra saber que has disfrutado de tu estadía y que todo nuestro equipo hizo lo posible porque pasara, esperamos que regreses a visitarnos

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Servicio regular
La cabaña estaba un poco descuidada, tenia algunos cajones en mal estado, las personas del servicio no eran muy amables. Fue un servicio un poco costoso para lo que es en realidad.
Stayed 1 night in Dec 2023
Response from María on Dec 13, 2023
Gracias por tu comentario, nos tomamos muy en serio las sugerencias, y haremos todo lo posible por realizar mejoras !

10/10 Excellent

juan pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio de alto nivel, privado y lindos detalles!
Excelente servicio, tienen cabañas entre las montañas rodeadas de naturaleza y con vista a la represa de Guatapé / El Peñol. Las cabañas son separadas y hay mucha privacidad, tienen jacuzzi, son de un diseño muy bonito, bien dotadas con lindos detalles, cortina principal automática, máquina de café Nespresso, parlante / speaker Alexa, nevera con minibar y utensilios para preparar comida. La cama es cómoda de tamaño Queen y el baño tiene secador de pelo y dotado con productos de la marca Lotto del Sur ( jabón, shampoo, crema de manos y acondicionador). Se puede caminar hasta la represa 100 o 200 Mt y tienen disponibilidad de stand up paddle y kayak. Tienen sillas y asoleadoras para pasar un rato al lado de la represa y cuentan con un bar donde puedes acceder a bebidas. Las comidas son de buena calidad te las pueden llevar a tu cabaña ( room service), El desayuno es muy variado y a la carta.
Stayed 1 night in Dec 2023
Response from María on Dec 6, 2023
Muchas gracias por tu comentario, nos alegra que hayas disfrutado de tu estadía con nosotros, esperamos que nos vuelvas a visitar !

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una vista a la represa super bonita, es tranquilo, todo el personal es muy amable y siempre ayudan ante cualquier situación. Muy recomendable.
Response from María on Apr 3, 2024
Muchas gracias por tu comentario, nos alegra que hayas disfrutado de tu estadía con nosotros !

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es precioso y la atención es muy buena. El desayuno incluido también muy bueno
Stayed 1 night in Sep 2023
Response from María on Sep 25, 2023
Gracias por visitarnos, esperamos que hayas disfrutado tu estancia, esperamos verte de nuevo !

10/10 Excellent

MIGUEL

Stayed 1 night in Jun 2023
Response from Hola Miguel on Jun 7, 2023
Nos encanta saber que nos calificas como un hotel de 10 y que has vivido la Experiencia Boato! Es muy emocionante encontrar buenas referencias de nuestro servicio, cada día intentamos brindar la mejor calidad a nuestros huéspedes y clientes. Esperamos verte muy pronto!Boato Team

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto! El lugar es precioso, con muchas actividades para hacer, la comida es deliciosa, el Lar es super comodo y muy bien dotado. La vista del lugar es hermosa! Un fin de semana inolvidable 💙
Stayed 2 nights in Mar 2023
Response from Hola Andrea on Apr 18, 2023
Gracias por escogernos y vivir esta experiencia, tus comentarios son muy valioso para nosotros y así crecer cada día más. Nos emociona mucho saber que que encantó nuestro servicio, las actividades, instalaciones y la vista!Conocer las experiencias de nuestros huéspedes nos inspiran a ser mejores cada día con amabilidad y calidad en todo lo que hacemos. Esperamos volver a verte pronto para sorprenderte aún más!Boato Team

10/10 Excellent

sebastian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed 1 night in Mar 2023
Response from Hi Sebastian on Apr 18, 2023
Thank you for choosing us and living this experience Nina, your comments are very important to us, they inspire us to be better every day with kindness and quality in everything we do. Best regardsBoato Team

8/10 Good

Adair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Habitaciones cómodas, lindo lugar cuando quieres tranquilidad, muy mala comunicación, cambios inesperados en el menú, cuando llega la comida a la habitación llega fría.
Stayed 2 nights in Feb 2023
Response from Hola Adair on Mar 10, 2023
Muchas gracias por tus comentarios, nos alega saber que has disfrutado de la tranquilidad y comodidad que se vive en Boato Hotel!Lamentamos muchos los inconvenientes que tuviste con la alimentación, sin embargo, te comentamos que tomamos acciones al respecto y actualmente hemos modificado y mejorado nuestra atención al cliente para que puedan disfrutar de toda la experiencia completamente. Esperamos verte pronto!Boato team