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Hotel Llop Gris

4.0 star property
A riverside retreat where guests can relax with mountain views while enjoying convenient on-site shopping, dining, and easy access to winter sports

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Hotel Llop Gris sits by the river, offering tranquil surroundings and mountain views. Guests can browse on-site shops, grab coffee at the café, or dine at RESTAURANT LLOP GRIS. Winter enthusiasts enjoy ski-in/ski-out access and nearby sledding opportunities.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

About the neighborhood

Located in El Tarter, Hotel Llop Gris is near theme parks and on a river. Caldea Spa and Soldeu Ski Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Pyrenees Andorra Shopping Centre and Illa Carlemany Shopping Center. Traveling with kids? Consider Sant Serni de Canillo, or check out an event or a game at Palau de Gel. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowmobiling and snowshoeing. Visit our El Tarter travel guide
Map
Principat d'Andorra, El Tarter, Andorra, ad100

What's nearby

  • Soldeu Ski Resort
    Soldeu Ski Resort
    1 min walk - 0.0 km
  • El Tarter Snow Park
    El Tarter Snow Park
    1 min walk - 0.0 km
  • Incles Valley
    Incles Valley
    1 min walk - 0.0 km
  • TSD4 Tarter
    1 min walk - 0.0 km
  • TC10 Tarter
    3 min walk - 0.3 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station
    23 min drive
  • Blagnac Airport (TLS)
    133 min drive

Restaurants

  • Abarset Nou
    4 min walk
  • The Village
    4 min drive
  • Trattoria Pasta che Vuoi
    10 min drive
  • Café de l'Obac
    5 min walk
  • Fora Pizza
    3 min walk

About this property

Hotel Llop Gris

Upscale family-friendly hotel by the river
Take advantage of a terrace, shopping on site, and a coffee shop/cafe at Hotel Llop Gris. Hit the slopes at this hotel offering ski-in/ski-out access, ski lift privileges, and ski passes. Treat yourself to spa services, such as a body scrub, a facial, or a hot stone massage. The on-site restaurant, RESTAURANT LLOP GRIS, offers breakfast and dinner. Enjoy the gym, as well as activities like sledding. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An area shuttle, an electric car charging station, and access to a nearby health club
  • Babysitting (surcharge), snow sports gear, and smoke-free premises
Room features
All 60 rooms include comforts such as bathrobes, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Art supplies and cribs/infant beds
  • Recycling and LED light bulbs
  • Eco-friendly toiletries, tubs or showers, and hair dryers
  • Flat-screen TVs with satellite channels
  • Heating, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Area shuttle
  • Self parking on site (EUR 18 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • RESTAURANT LLOP GRIS

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Free children's club
  • Gym
  • Library
  • Playground
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski lift privileges
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • TV in common areas

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Crib (surcharge)
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 753 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night, plus a deposit of EUR 200 per stay
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 8 for children
  • Self parking fee: EUR 18 per night
  • Pet deposit: EUR 200 per stay
  • Pet fee: EUR 25 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products

We should mention

Parking height restrictions apply

Property is also known as

Hotel Llop Gris
Hotel Llop Gris Soldeu
Hotel Llop Gris El Tarter - Canillo
Llop Gris Soldeu
Hotel Llop Gris El Tarter
Llop Gris El Tarter
Llop Gris El Tarter - Canillo
Llop Gris
Hotel Llop Gris Hotel
Hotel Llop Gris El Tarter
Hotel Llop Gris Hotel El Tarter

Frequently asked questions

Is Hotel Llop Gris pet-friendly?

Yes, Hotel Llop Gris allows pets (limit 2 total). There's a deposit of EUR 200 per stay and a fee of EUR 25 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 18 per night. There is free parking nearby.

What time is check-in at Hotel Llop Gris?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Llop Gris?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Llop Gris located?

Located in the mountains, this ski-in/ski-out hotel in El Tarter is within a 5-minute walk of TC10 Tarter and TSD4 Tarter and close to winter sports such as snowshoeing and snowmobiling. Soldeu Ski Resort and El Tarter Snow Park are just steps away.

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Reviews

Hotel Llop Gris Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 64 out of 125 reviews
Rating 8 - Good. 41 out of 125 reviews
Rating 6 - Okay. 10 out of 125 reviews
Rating 4 - Poor. 7 out of 125 reviews
Rating 2 - Terrible. 3 out of 125 reviews

Reviews

Verified

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet friendly hotel
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Couldn’t do more for us
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not a shiny, new hotel, the property is in great condition and it is located at the El Tarter gondola. You can even take a ski way direct from the hotel to the lift! And there are convenient ski lockers. The main floor lounge/ bar area is inviting and relaxing, perfect for a glass of wine or a tasty beer in front of the fire. The staff is really wonderful and friendly, and we enjoyed our stay very much.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Winton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very well located hotel vefy vlose to the slopes. Staff are friendly and good amenities
Stayed 7 nights in Feb 2023
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of season ski resort, hotel was excellent, staff were superb. Lots of building going on out of season
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

A.J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited more than 200 hotels in the last 3 years. This hotel, the staff and the surrounding are absolutely my favorite! Also the massage was the best ever gotten.
Stayed 2 nights in Jul 2022
Verified

4/10 Poor

Beat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with nice deco. rooms ok but nothing special. Breakfast very good and personal very friendly. Playroom for kids. However, very bad experience with pool and spa. While on the booking page it said this is included, which was one of the reasons we booked this hotel for the kids, upon arrival we were informed that this service comes at significant additional cost. I complained but the hotel direction remained completely stubborn and we had to pay additional 64€ for 3h use of Swimming pool and sauna! It is nice, but this is completely insane and a shame. I’ve never seen a hotel in this price category where using the hotel facilities is not included. On top, not all whirl functionalities worked and the opening hours also didn‘t correspond to what was communicated when booking. VIP benefits: prosecco only received after complaining, room upgrade was not offered. The kids liked it though, hence left with very mixed feelings. Probably would not recommend.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUper séjour en famille ! UN peu déçu car j'ai cru que la piscine était compris dans le prix. Sinon rien à dire! C'était top, propre et bon petit déjeuner !
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien situé et SPA magnifique

Hôtel très bien situé pour le ski! Le local à ski est sécurisé et les chaussures de skis sont chauffées :) En sortant du local, vous achetez votre forfait en face et hop vous êtes sur les pistes (20mètres) Le SPA est magnifique, l'eau bien chaude, avec plein de jets pour masser le dos et les jambes Le petit déjeuner est complet, il y a du vrai jambon découpé. Seul bémol, notre chambre était un peu vieillotte, mais on pouvait régler le chauffage (souvent on dort mal car le chauffage centralisé est trop fort) Bref, nous reviendrons tant que les prix restent abordables !
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hôtel

Excellent hôtel, très bien situé. Le personnel polyglotte est très accueillant et agréable. La chambre très spacieuse était d'une propreté exemplaire. Les meubles de qualité. Je recommande cet hôtel.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Oriol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SPA muy tranquilo, desayuno con opciones sin gluten (:
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Alberto

Liked: Staff & service, room comfort

Bien situado

Hotel bien situado. Pero es más un 3 estrellas que un 4, hace falta mayor limpieza en zona piscina y habitaciones.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somos clientes desde más de 20 años y como de costumbre todo fenomenal cuando venimos.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sympathique séjour

Accueil très sympathique, explications claires, petit déjeuner copieux et diversifié, chambre confortable, piscine agréable, repas réussi. L’hôtel est au pied des pistes, à l’écart de l’Andorre commerciale.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Robledo

Liked: Cleanliness, staff & service, amenities
Personal muy amable. Instalaciones limpias aunque en algunos puntos se nota algo el paso del tiempo. La piscina y zona spa es ideal para pasar un buen rato de calma y relax aunque hemos coincidido con varias familias con niños que quizás no entienden la diferencia entre un parque acuático y una zona de spa.Los albornoces y amenitys ideal. Se nota la atención al cliente.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Henrik

Liked: Cleanliness, staff & service, amenities
Vi besökte det här under sommaren så mat utbudet var väldigt begränsad, men teamet på terrassen som gjorde mat gjorde ett fantastiskt jobb. Om man ska åka skidor så ligger hotellet perfekt vid liften. Provade inte spa eftersom det byggdes om där just då.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Laury-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil particulièrement professionnel, le personnel est vraiment aux petits soins. Cadre agréable, hôtel calme. L'espace piscine est spa est vraiment agréable, le décor est soigné. Seul bémol au séjour, les rideaux n'étant pas complément opaques, le jour nous a réveillé.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil du personnel et ambiance sympa.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Sandra

Bon hotel de montagne

L'accueil etait bon a notre arrivee mais nous avons du justifier que les petits dejeuners etait compris ( l'information que les pieces d'identités sont necessaire pour toutes les personnes etait manquante sur notre mail de reservation, ouf nous les avions). La decoration rustique de lacceuil est tres sympa. La chambre est tres propre mais avec une deco sans plus pour un quatre étoile. Nous avons du justifier encore une fois via le mail de réservation que les petits dejeuners etait compris. Celui ci est simple mais tout est la. Check out ok.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, right on the slopes!
Stayed 4 nights in Jan 2022
Verified

6/10 Okay

Jorge

Disliked: Room comfort

No corresponde a 4 estrellas

El hotel no está a la altura de un cuatro estrellas. Habitación pequeña e incómoda, decoración muy mejorable, poco equipada de perchas, o estanterías, etc para ropa y útiles de esquí. El salón del bar es desangelado y poco acogedor. El personal es amable, y el servicio es correcto
Stayed 6 nights in Jan 2022
Verified

10/10 Excellent

carlos Otavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeito

Perfeito. Voltaremos com certeza. Tudo impecável.
Stayed 7 nights in Jan 2022
Verified

4/10 Poor

Mathias

Disliked: Amenities, property conditions & facilities
3 chambres familiales prises en même temps (et ils arrivent a pas nous mettre à côté ) Alors que deux chambres à côté (étage 1 / garage) accessible par l étage 2 par un ascenseur puis un escalier ! Pratique on a un bébé avec poussette! Pas grave on nous fait passer par: le GARAGE !!!! Une honte! Donc on prend pour nous la chambre étage 2 Au bout de 2 nuits on nous dit qu il faut changer et aller à celle de l étage 1 (car une partie de la famille avait une réservation plus courte) J ai été obligée de batailler pour éviter de tout déménager et surtout c est accès par l escalier par du tout adapté!!!! Le garage : pas de place! On avait anticipé pour l avoir : non. Restaurant malgré des demandes des le midi, nous étions 7 avec des enfants pas de places ! On a été obligé de faire des courses et de manger au bar de l hôtel. Meme pas capable de faire cuirre des pates, bref Aucune solution ( toujours avec nos enfants très petits / donc on ne sort pas le soir au resto) Et le resto a 21h était quasi vide et là on nous propose une table!!!! Les chambres sont bof, a prix excessif Piscine jolie mais froide et Jacuzzi ok Exemple le mitigeur de notre baignoire ne fonctionnait pas Le: soir 27 euros entrée plat dessert Ou fondue ou raclette 30 euros par personne Vous voulez un menu enfant? Ouh la compliqué le steak frites (pas pâtes ni légumes / aucune flexibilité) Les seuls points positifs Mega placé en bas des pistes La salle de jeux immense pour les enfants
Stayed 2 nights in Dec 2021
Verified

8/10 Good

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities

Très bon séjour

Notre première chambre n’avait pas de vue, sans lumière car sous une terrasse, aussi j’ai demandé la possibilité de changer, et nous avons eu une chambre plus claire avec balcon. Parfait,la réception très compréhensive. Le service très bien,surtout au bar,… Nous sommes très heureux de notre séjour.
Stayed 6 nights in Dec 2021