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"Nice room "

"Placed in a room with double beds instead of the queen beds that we reserved and paid for before we arrived. When we arrived, I inquired about a room upgrade, but I guess it was ironic that they actually downgraded us instead! ... many lights and the fridge as well as coffee maker in the room didn't work. The staff were busy, but friendly and came as quickly as they could to check on the electrical issues. My husband replaced a bulb that they gave us for the room since it was missing. We also noticed that there may have been either a lipstick or fingernail polish party gone bad in room 301 as there were many extra colorful reddish pink markings around the room. Hot tub was the same tempetature as the pool. One staff told us that it would take several hours and we were under the impression that the pool closed within the hour of them restarting the heating of it. However, my husband said that guests were actually in the pool area around 1am when he went down to the lobby, so they must have allowed them to stay later since the heating issues... or maybe they don't adhere to the 8a-10p pool hours posted. We weren't sure, but they were nice and weren't sticklers about the pool hours or anything.It seemed that as long as there wasn't a problem, they made exceptions. Elkhart PD visited over protective order... our daughter had a great birthday... we weren't allowed any amount of late checkout... You get what you pay for and this was adequate for what we wanted for our stay!"

"Epitome of hotels."

"Rude and demeaning staff."

"I feel like they can improve on some stuff."

"Room was clean. Staff wa great."

"Breakfast was out by 8am. Area extremely messy and trash overflowing, tables not clean. Pool was broken "

"no ice .. room has old stuff on the floor , hair tries crumbs . "

"Could not see the bottom of the pool it was so dirty "