“We arrived at 1:45am to be told that they overbooked the hotel and they didn’t have a room for us. Alex, the gentleman working at the front desk told us he was brand new and the staff working before him warned him they were overbooked and left him little to no plan on how to correct it. He then said that he would call a local hotel and get us a room. Mistakes happen but he was very apologetic and did his best to make it right. When we got to the new hotel, their staff couldn’t get a hold of...