Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas
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Reviews of Park Hotel Sant' Elia

3 out of 5
Park Hotel Sant' Elia
Via dello Zoosafari, Fasano, BR

Reviews

8.4

Very Good

Rating 10 - Excellent. 58 out of 139 reviews" "
Rating 8 - Good. 51 out of 139 reviews" "
Rating 6 - Okay. 20 out of 139 reviews" "
Rating 4 - Poor. 8 out of 139 reviews" "
Rating 2 - Terrible. 2 out of 139 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 8 nights in Oct 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great work from Vito and all the staff
Stayed 4 nights in Sep 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the region
Excellent option in Otranto region. Best service, friendly team (Orsola advises made our time the best one!!).
Stayed 6 nights in Sep 2023

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2023

4/10 Poor

Lea

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Run away!!!
The air conditioning consistently stops working once it reaches 23 degrees. We have to repeatedly request for it to be turned on again. The breakfast is extremely disappointing, consisting only of processed products. The staff members do not speak English. There is a lack of soap provided. The pillows are of terrible quality. Our experience at this hotel was far from enjoyable. I have made multiple requests to leave without incurring a penalty (we booked 7 nights), but the manager's response was exceptionally rude. I strongly advise against staying here.
Stayed 7 nights in Aug 2023
Response from PARK HOTEL SANT'ELIA on Aug 17, 2023
Dear Lea,When you made the reservation you accepted the booking conditions and for the period of your stay we had to refuse many reservations because the structure was full. It would not have been fair to guests who were unable to book with us. However, our management has accepted the possibility of refunding you 50% for the nights you wanted to cancel.All our staff was at your disposal to resolve all your request, like the AC or for breakfast. Perhaps many of your requests were just an excuse to leave without penalty?See you!

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Room comfort
No good at all.
Air conditioning stopped working. It was 85 Fahrenheit or 29 Celsius. Preventive maintenance could have prevented this. No soap? No shampoo? The tv remote was provided at check in. The bed was hard as wood and never rotated so it was broken in towards the head. The pillows were hard memory foam. Nothing was enjoyable about this hotel other then the water pressure. Breakfast was absolutely pathetic. I would highly recommend you look elsewhere if you have western standards.
Stayed 1 night in Jul 2023
Response from PARK HOTEL SANT'ELIA on Jul 19, 2023
Dear Richard.We assure you all our systems are constantly checked, unfortunately the air conditioning block (which lasted about 2 hours) is not attributable to us but to an interruption in the electricity supply.Preferences regarding the type of mattresses and pillows are always subjective but certainly our staff would have done their utmost to assign you a different room or to provide you with softer pillows if you requested them.We are a 3*** hotel and we provide a continental breakfast with pastries prepared daily and a cafeteria with a very coffee machine, not with automatic system , so we think we offer a service that is very appropriate to our hotel category standards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The views from the hotel are beautiful. We enjoyed using the 3 pools which were all really clean, there was also a lifeguard present for the whole time the pool is open(he also manned the little poolside shop which sold ice creams, drinks, sandwiches etc) All of the staff were so helpful and friendly and went out of their way to help us.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. I enjoyed the spa and the panoramic pool. The breakfast however was really bad. The cakes were old and I opened three different containers of yogurt and all had mold.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Stayed 2 nights in May 2019

6/10 Okay

Andrew, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
I booked this hotel for a business trip. I picked it specifically because it offered rooms with King size beds, as I am quite tall. Unfortunately, the room i was placed in had two twin beds pushed together instead. I asked the staff to switch rooms and they graciously accommodated me, however the second room also had the same size bed - which I was later told is the biggest in the hotel. Other than that, the hotel was clean and nice. Staff was friendly. Breakfast was basic but standard for Europe/Italy.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a decent stay however the comfort could’ve been improved as the bags and pillows or rather stiff and uncomfortable

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zoosafari Trip
We booked this to sleep for after the nearby Zoo safari. The Zoosafari closes at 4:30 and checkin for the hotel was at 4. They have discounts for the Zoosafari which we were too late to use. Pool requires a walk outside to access. Rest of the stay was excellent. Wifi was excellent.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
this hotel does not cater for the older person
the hotel swimming pool has no steps to get in and out so I could not use it. the restaurant is outside and down a set of stone steps. when checking the hotel I read that the hotel caters for people with disabilities on viewing the pictures it showed a ramp to get in so I thought it would be OK but I was obviously mistaken.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Nothing spectacular but good location
Everything correct, but the room was a little old and small. Breakfast was ok, but no variety for a long number of days

10/10 Excellent

Johan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees
Stayed 3 nights in Aug 2023

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura, sempre una garanzia
Stayed 2 nights in Aug 2023
Response from PARK HOTEL SANT'ELIA on Aug 17, 2023
Gentile Maria,La soddisfazione più grande per noi è proprio quella di veder tornare i nostri ospiti, gliene siamo davvero grati!Alla prossima!

8/10 Good

guyet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit agréable, propre, personnel souriant, accès piscine .
Stayed 2 nights in Aug 2023
Response from PARK HOTEL SANT'ELIA on Aug 13, 2023
Dear Guest,Thank you so much for your stay in our hotel and for the positive review.Best regards!

8/10 Good

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

4/10 Poor

Françoise

Liked: Cleanliness, staff & service, room comfort
Grande déception !!
Nous avions réservé pour 3 nuits mais compte tenus de certains éléments nous avons souhaité l’écourter à 2 nuits. En effet, cet hôtel est très familial avec beaucoup d’enfants ( prés d’un parc d’attractions) les repas avec une fiche à compléter ressemblent à une cantine très bruyante.La qualité des repas laisse vraiment à désirer, le petit déjeuner est très basique. En plus le lendemain de notre arrivée pas d’eau chaude pour se laver. Comme nous étions très déçus par la prestation rapport qualité /prix nous avons demandé le remboursement de la dernière nuit dont nous ne souhaitions pas profiter mais ils n’ont consenti qu’a une remise de 50%. Par contre il est à noter que le personnel du restaurant est très aimable. Sinon l’hotel en soit est propre.
Stayed 3 nights in May 2023
Response from PARK HOTEL SANT'ELIA on May 11, 2023
That's right, our structure has an agreement with the Zoosafari park and is very suitable for families.We confirm we had a problem with the hot water but we fixed it in just 20 minutes.Tastes on food are always subjective, however we would like to point out that we offer menus that are updated every day so as to always offer the best of fresh local products.All the characteristics of our structure are well clarified on all the booking sites, if you have not met your expectations we are sorry but this is not a reason to request a refund, which we did anyway.Best regards.

10/10 Excellent

lambert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hébergement calme et à proximité du centre de Fasano. Personnel de l’hôtel agréable et attentif aux sollicitations des clients
Stayed 4 nights in Jan 2023

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Gaetano

Stayed 1 night in Sep 2022

10/10 Excellent

cloe

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Molto belle le piscine esterne ed il panorama. Cordiali e disponibili i dipendenti.
Stayed 1 night in Sep 2022

10/10 Excellent

Gaetano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel gestito da personale meraviglioso e molto disponibile.
Stayed 1 night in Sep 2022

8/10 Good

Joaquín

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Costanza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto pulito. Personale top Struttura essenziale ma ben tenuta e attrezzata
Stayed 2 nights in Aug 2022

10/10 Excellent

MARIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura! Servizi eccellenti
Stayed 2 nights in Aug 2022

4/10 Poor

Homero

Liked: Cleanliness, property conditions & facilities, room comfort
O breakfast deixa a desejar pois não disponibiliza pães, queijo ou embutidos (pressunto). Quase tudo é doce e os sucos de frutas não são naturais. O horário da academia das 10:00h às 20:00 h deixa a desejar e contrariamente à informação é pago.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jean jacques

Traveled with family
Liked: Cleanliness, staff & service
Bel hôtel avec une très belle vue de la terrasse
Stayed 2 nights in Jul 2022

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

antonino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel
Pernottamento in occasione della visita allo Zoo safari. Praticamente davanti l'ingresso dello zoo. Stanze grandi e pulite. Colazione ottima, solo dolce. Per il salato un piccolo supplemento, ma vale la pena. Perfetto
Stayed 2 nights in Apr 2022

8/10 Good

Rina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable (Pouilles)
très bon séjour , accueil chaleureux ,propre et bien situé avec petit déjeuner, hôtel bien placé pour visiter les plus belles villes des Pouilles, comme Alberobello, grotte de Castellana, Polignano a Mare , Ostuni ect.....
Terrasse
hall d'entrée
réception
vue extérieur
Stayed 3 nights in Nov 2021
Response from VITO on Dec 29, 2021
Je vous remercie beaucou! ton jugement nous fait tellement plaisir À la prochaine!

8/10 Good

Naschini Salvatore

Liked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Karl Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großes Problem ist Zu-und Abfahrt zur Anlage am Wochenende, da ein Vergnügungspark in unmittelbarer Nähe ist und daher die Straßen unmittelbar an der Anlage aber auch in der Nähe blockiert sind durch anfahrende Autos.
Stayed 3 nights in Sep 2021

10/10 Excellent

Maria Luisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima c’ero già stata ....
Stayed 6 nights in Aug 2021

10/10 Excellent

Mauro Colombo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Hôtel bien situé avec une belle vue, très propre, belle terrasse avec piscine
Stayed 2 nights in Aug 2021

4/10 Poor

Eduardo

Disliked: Staff & service
Low value for money
The hotel was ok. Nothing exceptional and overpriced. Views are pretty if you are lucky to get a room with views. The pool is good but the music was abnormally loud and it closed at 18.00h, kinda early. The ac stopped working during our stay. The gym is not included in the price. The restaurant was very poor and incredibly overpriced for what it offers. Breakfast is a joke, cake and croissants? It is far from fasano.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Struttura dalla posizione strategica, il personale davvero disponibile e gentile, le camere un pó a misura e la colazione scarsa. Belle le piscine... Adatto per un soggiorno tranquillo
Stayed 1 night in Jul 2021

4/10 Poor

Vincenza

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Colazione no comment
Di positivo c'è solo la posizione proprio di fronte allo zoosafari. La struttura è datata, parzialmente ristrutturata. La colazione è meglio non commentarla, è qualcosa di indegno di questo nome, come se non ci fosse.
Stayed 1 night in Jul 2021

10/10 Excellent

Aldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellente
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Tempi e qualità della colazione scarsi. Tutto il resto più che positivo.
Stayed 2 nights in Sep 2020

6/10 Okay

Angelo

Traveled with family
Liked: Cleanliness, room comfort
Qualità prezzo da migliorare
Hotel molto comodo per visitare il vicinissimo zoo. Parcheggio gratuito e camera spaziosa. Norme anti Covid rispettate (si sentiva l’odore del sanificante in camera). Le camere sono datate e meriterebbero di piccola manutenzione frequente. Rapporto qualità prezzo insoddisfacente (ho pagato 150€ tasse incluse per una notte!).
Stayed 1 night in Aug 2020

8/10 Good

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Potete far meglio, ma comprendiamo il periodo C19
Stayed 4 nights in Aug 2020

10/10 Excellent

Alessio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Struttura pulita e rispettosa normative Covid. Difficile trovare posto al ristorante e comunque qualità cosi cosi..da migliorare entrambi questi due aspetti affinché l albergo non sia considerato solo come il miglior punto logistico per lo zoo (è praticamente di fronte), ma amche per un soggiorno piu lungo facendo cosi da "base" di appoggio per la visita del circondario
Stayed 2 nights in Jul 2020

8/10 Good

Enzo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Da consigliare
L'hotel è situato in una zona tranquilla e c'è un ampio parcheggio gratuito a disposizione. Le camere sono spaziose e pulite ed il personale gentile e disponibile, peccato era chiuso il ristorante.
Stayed 1 night in Feb 2020

8/10 Good

Younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
2 nuits pour visiter la région . Pas de petit déjeuné salé comme on peut trouver en Asie . Petit déjeuné « «continental « sucré .
Stayed 2 nights in Dec 2019