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Souvenir

1.0 star property
Hotel in Florence, a quick walk to Gallery of the Academy of Florence

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Photo gallery for Souvenir

Stylish hallway with polished floors, wainscoting, and a large mirror.
Two single beds with matching headboards, each with a pillow and throw blanket, are positioned in this classic hotel room.
Classic elegance abounds in this traditional room, featuring a large ornate mirror, a dresser, and a tufted bench.
Welcome to our reception area, featuring a comfortable seating space with a small table and a beautiful rug.
Classic building with a storefront, windows, and a decorative entrance.

Popular amenities

  • Parking available
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Triple Room, Shared Bathroom

Down comforters, desk, blackout drapes, soundproofing

Triple Room, Shared Bathroom

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Down duvet
Bidet
Digital channels
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Economy Quadruple Room, 1 Bedroom

Down comforters, desk, blackout drapes, soundproofing

Economy Quadruple Room, 1 Bedroom

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Bidet
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Single Room

Down comforters, desk, blackout drapes, soundproofing

Single Room

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Down duvet
Bidet
Digital channels
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | Down comforters, desk, blackout drapes, soundproofing

Double Room, Shared Bathroom

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Down duvet
Bidet
Digital channels
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Shared Bathroom

Down comforters, desk, blackout drapes, soundproofing

Single Room, Shared Bathroom

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Down duvet
Bidet
Digital channels
  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Shared Bathroom (shower in the room)

Down comforters, desk, blackout drapes, soundproofing

Superior Double Room, Shared Bathroom (shower in the room)

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Bidet
  • Sleeps 2
  • 1 Double Bed

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The Excelsior, a Luxury Collection Hotel, Florence

Historic Centre of Florence
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 345 reviews
The price is ₩830,820
₩939,897 total
includes taxes & fees
Aug 3 - Aug 4
The Excelsior, a Luxury Collection Hotel, Florence
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About the neighborhood

Map
Via 27 Aprile 9, Florence, FI, 50129

What's nearby

  • Gallery of the Academy of Florence - 5 min walk - 0.4 km
  • Cathedral of Santa Maria del Fiore - 8 min walk - 0.7 km
  • Piazza della Signoria - 13 min walk - 1.1 km
  • Uffizi Gallery - 16 min walk - 1.4 km
  • Ponte Vecchio - 16 min walk - 1.4 km

Getting around

  • San Marco University Tram Stop - 5 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 10 min walk
  • Florence Airport, Peretola (FLR) - 21 min drive

Restaurants

  • â€Ș1950 American Diner - ‬3 min walk
  • â€ȘRoyal India - ‬2 min walk
  • â€ȘCaffĂš RosanĂČ - ‬3 min walk
  • â€ȘIL Vegano - Firenze - ‬3 min walk
  • â€ȘKitsch - ‬2 min walk

About this property

Souvenir

Hotel near Gallery of the Academy of Florence
Located close to Fortezza da Basso and San Lorenzo Church, Souvenir has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self parking (surcharge), multilingual staff, and tour/ticket assistance
  • A vending machine and smoke-free premises
Room features
All guestrooms at Souvenir have comforts such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Showers, bidets, and free toiletries
  • 24-inch flat-screen TVs with digital channels
  • Refrigerators, heating, and daily housekeeping

Languages

English, French, Italian, Romanian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Offsite parking; discounts available
  • Self parking on site (EUR 30 per day)

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 1966
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:30 PM
Contactless check-in available
Late check-in fee for check-in between 7:30 PM and 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 2:30 PM - 7:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 30 per day
  • Late check-in fee for check-in between 7:30 PM and 11 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Souvenir Florence
Souvenir Hotel Florence
Souvenir Hotel
Souvenir Florence
Souvenir Hotel Florence

Frequently asked questions

Is Souvenir pet-friendly?

No, pets are not allowed at this property.

How much is parking at Souvenir?

Self parking is available for EUR 30 per day. There is free parking nearby.

What time is check-in at Souvenir?

Check-in start time: 2:30 PM; Check-in end time: 7:30 PM. Late check-in is available from 7:30 PM–11 PM for a fee.

What time is check-out at Souvenir?

Check-out is at 11 AM.

Where is Souvenir located?

Located in Historic Centre of Florence, this hotel is within a 10-minute walk of Gallery of the Academy of Florence, Fortezza da Basso, and San Lorenzo Church. Cathedral of Santa Maria del Fiore and Piazza della Signoria are also within 1 mi (2 km). San Marco University Tram Stop is only a 5-minute walk and Fortezza Tram Stop is 7 minutes.

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Souvenir Reviews

Reviews

4.2
Rating 10 - Excellent. 2 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 3 out of 28 reviews
Rating 4 - Poor. 6 out of 28 reviews
Rating 2 - Terrible. 14 out of 28 reviews

4.8/10

Cleanliness

4.8/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

Luciano

Stayed 4 nights in May 2024

8/10 Good

Sirje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lapsen kanssa matkalla

Asiallinen henkilökunta joka kertoi mukavista paikoista niin ruokailun kuin ostosten suhteen. Kylpyhuone kÀytÀvÀllÀ ei haitannut lainkaan. Huoneessa kuuma vaikka olikin ÀÀnekÀs tuuletin.
Stayed 3 nights in Jul 2017

8/10 Good

Malgorzata Wiktoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

yes

tutto il personale molto gentile e disponibile. poi la doccia in camera Ăš una svolta :D
Stayed 3 nights in Jun 2017

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and warm people

Fantastic ❀

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Top locatie

Top locatie, verouderde locatie maar alles wat je nodig hebt voor een weekendje Florence

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID AVOID Do not stay here!!!

This was the most shocking hotel experience we have ever had! After a long walk up several flights of rundown stairs, we were made to wait outside the hotel enterance until the owner turned up half an hour later. Once inside the check in process took a further 15 minutes where we were told we needed to make a cash payment for the room which we had already paid for by card. After putting up a fight we managed to get out of paying for our room twice. The owner then tried to take us to a different location but we told him we didn't want to go anywhere else as it seemed a bit odd so he gave us another room up more stairs with a not working shower full of tools. As we opened our bedroom door we were greeted with an overpowering smell of feet. On a whole the place was very dirty and run down and should not be allowed to operate as a hotel. We ended up leaving immediately and checking in elsewhere.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dead Mosquitoes on the wall....

Unfortunately when we stayed at this hotel their computer system was down so it took an hour to check into the hotel and for them to find our booking, if you are staying there in the near future bring cash because they don't have a working efpos machine. When we finally got into our room, we found 4 squashed mosquitos on the wall, we should have taken this as a sign on things to come because soon we had mosquitos buzzing around us, not the best way to be woken up in the middle of the night. Also be aware that the shower in the bathroom is the entire bathroom with out a shower curtain, so the whole bathroom becomes all wet whenever you shower. The location is the only reason I would stay here that and the bed was comfortable so at least you were comfortable while being eaten alive.

2/10 Terrible

levi, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

M'Ă©coutent.

TrÚs mal accueilli. TrÚs salle odeur désagréable toilette cases plein de moustique. Douche pourit Pas de clime C'est pas un hÎtel. Maison découpes

2/10 Terrible

Bo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DÄrlig service, dÄrligt vedligholdt vÊrelse

DÄrlig vedligehold af vÊrelset, der var ikke strÞm i alle stikkontakter, ledninger hang ud af vÊgge og lofter. Der var ingen p pladser som ellers var annonceret, og pÄ badevÊrelset sad hÄndvasken ikke fast.

6/10 Okay

Lenita, SĂŁo Paulo, Brasil

Liked: Cleanliness, staff & service, room comfort

Surpresa

Nos dois primeiros dias realmente não gostei.O hotel estava repleto e acabei ficando em um quarto muito pequeno e sem conforto, faia muito calor e não tinha nem um ventil a dor. No terceiro dia o proprietårio me passou para um outro apartamento que só não tinha ar condicionado, muito bom. Fiquei surpresa que até fiz uma brincadeira com Andrea dizendo-lhe que ainda faltava uma coisa, um acompanhante. Rimos...

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO PUDE ESTIRAR MIS PIERNAS

TE HOSPEDAD EN OTRO EDIFICIO QUE NO ES EL DE LA RECEPCION, NO HAY INTERNET, HABIA 2 CLOSETS LLENOS DE CACHIBACHES JUNTO A LA CAMA Y NO PODIA ESTIRAR MIS PIERNAS, EL BANO ESTABA EN EL PASILLO LA PUERTA DEL CANCEL NO SERVIA IGUAL LLENO DE CACHIBACHES, NO HAY ELEVADOR Y ESTA EN EL NIVEL 3

2/10 Terrible

Rino, lanciano

Disliked: Staff & service, property conditions & facilities, room comfort

per chi si accontenta

Camere eccessivamente scarse nella mia televisione non funzionante

2/10 Terrible

Cupelli, Svizzera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si spacciano come Hotel e poi Ăš un affittacamere! Camera orrenda! Bagno con doccia senza un separe, facendo la doccia bagnavi tutto... Senza asciugamani, carta igienica l'abbiamo dovuta comprare il secondo giorno! La camera Ăš stata pulita solo il primo giorno poi niente...l'unica cosa buona era la zona...

2/10 Terrible

Wojciech

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

due giorni a firenze da dimenticare

albergo, se tale lo si puo' definire, da dimenticare e da cancellare dalla lista degli alberghi.sarebbe piu' appropriato definirlo affittacamere.mobili che cadevano a pezzi.igiene che lasciava a desiderare.solo la zona in cui si trova e' buona data la vicinanza al centro

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posto buono rispetto al centro storico e accoglienza buona. Camera piccola con arredamento vecchio, bagno con doccia senza box o tenda e di conseguenza acqua ovunque. Puzza di chiuso misto sigaretta (abbiamo acquistato un deodorante per ambienti), televisore non funzionante.

2/10 Terrible

Iwona

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Paula, Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not so great

Great location but this is real budget accommodation . Tiny room with 'stuff' in it? In need of a fix up. The staff are lovely but this place is tired.

4/10 Poor

marie, Florenc

Disliked: Staff & service, property conditions & facilities

HĂŽtel Ă  Ă©viter proche du centre

Hotel au 3eme étage sans ascenseur. Des hÎtels différents à chaque étage. Pas de wc ni salle de bain dans la chambre, il a fallu payer cash 20 euro pour en avoir une. Pas de personnel sauf en insistant à l'arrivée. Pas de ménage ni de lit faits ni savon entre les 2 nuits. Avantage: prÚs du centre et d'un garage payant.

4/10 Poor

BrĂŒd, Toulouse

Disliked: Property conditions & facilities, room comfort

En dessous de nos espérances déjà modeste!

Nous sommes un couple de trentenaire. Etant donnĂ© le prix trĂšs bas de la chambre au vu des tarifs pratiquĂ©s en pĂ©riode de we de l'Ascension on Ă©tait content d'avoir trouvĂ© qqch et on s’attendait pas au grand luxe. Cependant plusieurs dysfonctionnements grossiers on rendu notre sĂ©jour de 3 nuits carrĂ©ment grotesque et surrĂ©aliste. ArrivĂ© Ă  20h, le personnel d’accueil Ă©tait absent avec un code Ă  la porte que nous ignorions. Nous avons Ă©tait aidĂ© par d'autres locataire qui passaient par lĂ .Une Douche se trouvait dans la chambre mais avec seulement de l'eau froide et qui n'avait pas Ă©tĂ© dĂ©tartrĂ©e depuis la chute de Constantinople... L'ergonomie de la chambre est aussi trĂšs dĂ©concertante avec des dĂ©coration qui empĂȘchent littĂ©ralement de circuler dans la chambre. Niveau propretĂ© la chambre Ă©tait correcte. Les parties communes (douche, toilettes) Ă©taient nettement moins satisfaisante, avec quelques surprises comme la chasse d'eau qui ne marche pas, la tuyauterie qui fuie, des moisissures ici et lĂ ... Bref cet hĂŽtel nous a permis d'aller Ă  Florence malgrĂ© tout mais nous appris a ne jamais rĂ©server Ă  la derniĂšre minute.

4/10 Poor

Samuel S., Rochester, MN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the price we paid

We were late in booking our hotel in Florence. We booked with only about 10 days before departure and as a result, all of the better economic options were full. We chose this hotel because it was literally the only hotel left that fit our budget and was located inside the city center triangle. For the price we paid for a two night stay, it was not worth the stay. I would not stay there again. The hotel is up four or five flights of stairs. There is a small lift but we did not use it - didn't look too trustworthy. After walking into the hotel we had to go up another narrow flight of stairs to reach our room. The hotel has a very old feeling to it. Nothing has been updated in decades. The feeling we had when we walked into our room was a sinking feeling of knowing that we were going to spend our next two nights here and it was not going to be pleasant. Our room had a sink and a bidet. We shared a bathroom with the other seven or eight other rooms on our floor for showers and going #2. The door lock system did not give us confidence that our room would be secure. Our room had a huge old wardrobe but only one of the three doors opened and the door that did open felt like it needed some mothballs. I realize that this is common in a lot of hotels and pensiones in Europe, but this hotel was not worth the price we paid. Maybe if the hotel had charged 20% to 30% less per night we would have been satisfied.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel orribile con bagni puzzolenti

la camera era piccolissima con un bagno scomodissimo e con un odore nauseabondo.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No como esperaba

No habian toallas ni papel higenico cuando llegue, el internet se iba a cada rato, no se encontraba alguien detras del escritorio para resolver dudas, alejado del centro.

2/10 Terrible

Dave, Portsmouth, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor and unclean

A very disappointing experience altogether. Booked a superior room but it was nothing more than very basic. No toilet, a shower that only dribbled water. The shared toilet would not flush properly and was filthy. Don't book this hotel!!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ho spruzzato il mio profumo per la puzza di muffa!

Puzzava di muffa, molto tetro e umido. Scordatevi le camere delle foto. Non fanno le pulizie in camera ogni giorno e tanto meno cambiano gli asciugamani. Se sapete adattarvi per2 notti puĂČ andare bene. Il proprietario voleva imbroglarci dicendoci che gli dovevamo ancora 50€ a fine soggiorno(avevamo saldato tutto all'arrivo) L'unica cosa positiva Ăš che ci ha lasciato le chiavi del palazzo, rendendoci completamente indipendenti, e il giorno del check out abbiamo potuto usufruire della camera fino a sera. Se riuscite a trovare altro allo stesso prezzo sarĂ  sicuramente meglio.